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- Tasks: Lead a global team in delivering top-notch CRM support and drive continuous improvement.
- Company: Join a leading global asset manager with a commitment to excellence.
- Benefits: Enjoy a competitive salary and a comprehensive benefits package.
- Why this job: Make a real impact by enhancing user experience and driving operational excellence.
- Qualifications: Experience with Microsoft Dynamics CRM and strong leadership skills required.
- Other info: Embrace a diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Core-Asset Consulting is working with a global asset manager to recruit an experienced CRM Support Lead in Edinburgh on an initial 12-month contract. The role offers the opportunity to take ownership of a high-volume support environment, lead and develop a distributed team, and partner closely with technology and business stakeholders to deliver an excellent user experience. The successful candidate will play a key role in driving operational excellence, managing complex escalations, and continuously improving support processes during a critical period for the platform.
Essential Skills/Experience
- Experience supporting Microsoft Dynamics CRM or comparable enterprise CRM platforms.
- Experience in a people management or team leadership role.
- Strong background in escalation management and incident resolution within a complex, global environment.
- Proven ability to manage and develop teams across multiple locations.
- Excellent stakeholder management and communication skills, including engagement with senior leadership.
- Strong analytical skills with experience using support metrics to drive continuous improvement.
- Experience leading organisational change and supporting global user communities.
- Proactive, solutions-focused mindset with a strong commitment to service excellence.
Core Responsibilities
- Lead, mentor, and develop a global team of CRM support specialists, fostering a collaborative and high-performance culture.
- Oversee day-to-day CRM support operations, ensuring service levels and performance metrics are consistently met.
- Act as the primary escalation point for complex or high-impact incidents, coordinating resolution with technology teams and senior stakeholders.
- Analyse support data, user feedback, and ticket trends to identify opportunities for process improvement and service enhancement.
- Drive continuous improvement of support documentation, knowledge resources, and self-service materials.
- Lead change management activities related to system enhancements, releases, and platform updates.
- Identify training needs and deliver ongoing functional training and enablement to users globally.
Benefits
- A highly competitive salary
- Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
CRM Support Lead in Edinburgh employer: Core-Asset Consulting Ltd
Contact Detail:
Core-Asset Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Support Lead in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with CRM systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to CRM support and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used support metrics to improve processes in past roles. This will demonstrate your proactive mindset and commitment to service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace CRM Support Lead in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Support Lead. Highlight your experience with Microsoft Dynamics CRM and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed teams and resolved complex issues in the past. We love a good story!
Show Off Your Analytical Skills: Since this role involves analysing support data and driving improvements, make sure to mention any relevant experience you have with metrics and analytics. We’re keen to see how you’ve used data to enhance user experiences before!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Core-Asset Consulting Ltd
✨Know Your CRM Inside Out
Make sure you’re well-versed in Microsoft Dynamics CRM or any comparable platforms. Brush up on the features, common issues, and best practices. This will not only help you answer technical questions but also show your passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you mentored team members or resolved conflicts. This will demonstrate your capability to manage and develop a global team effectively.
✨Be Ready for Escalation Scenarios
Anticipate questions around incident resolution and escalation management. Have a few scenarios ready where you successfully handled complex issues, highlighting your analytical skills and proactive mindset.
✨Engage with Stakeholders
Practice how you would communicate with senior leadership and other stakeholders. Be prepared to discuss how you’ve managed relationships in previous roles and how you plan to enhance user experience through collaboration.
