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For Companies At a Glance
- Tasks: Lead and optimise contact centre systems and processes for enhanced customer experience.
- Company: Join a leading pensions provider committed to innovation and excellence in customer service.
- Benefits: Enjoy a hybrid working model and the chance to make impactful changes in technology.
- Why this job: Be part of a dynamic team driving improvements in telephony and customer contact technologies.
- Qualifications: Experience in contact centre management or telephony projects is essential; strong communication skills required.
- Other info: This role promotes diversity and welcomes applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Job Description:.
Our client, a pensions provider, is recruiting for a Contact Centre Projects Manager to join their team on a 9 month fixed term contract basis (hybrid working model).
The successful candidate will drive the optimisation of contact centre systems and processes, with a particular focus on telephony and customer contact technologies.
Skills/Experience:
- Proven experience in a contact centre management or telephony projects role.
- Strong understanding of contact centre systems and networking technologies.
- A proactive and analytical approach to improving service and technology use.
- Strong communication skills, with the ability to engage across technical and non-technical teams.
- Experience managing supplier relationships and delivering cost-effective solutions.
Core Responsibilities:
- Managing the contact centre\’s telephony systems (including IVR, call recording, call routing).
- Leading the review and implementation of best practice in contact and call management processes.
- Collaborating with vendors and internal stakeholders on upgrades and enhancements.
- Monitoring system usage and operational performance metrics.
- Delivering training and supporting staff on system usage and optimisation.
- Managing costs and identifying efficiency savings in telephony operations.
- Staying up to date with trends in contact centre technologies and innovations.
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16125
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we\’re committed to protecting and respecting your privacy.Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.We may change this policy from time to time, so please check this policy occasionally to ensure that you\’re happy with any changes.
By engaging with us (either by applying for a job we\’re advertising, registering through our website, or getting in touch with our business) you\’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users.For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
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Contact Centre Manager - Projects employer: Core-Asset Consulting Ltd
Contact Detail:
Core-Asset Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Manager - Projects
✨Tip Number 1
Familiarise yourself with the latest trends in contact centre technologies. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews, showcasing your proactive approach.
✨Tip Number 2
Network with professionals in the contact centre industry. Attend relevant webinars or local meetups to connect with others who have experience in telephony projects. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised contact centre systems in the past. Highlight your analytical skills and any cost-saving measures you've implemented, as these are key aspects of the role.
✨Tip Number 4
Showcase your communication skills by engaging with both technical and non-technical teams in your current or previous roles. Be ready to explain how you’ve successfully collaborated with vendors and stakeholders to enhance system performance.
We think you need these skills to ace Contact Centre Manager - Projects
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre management and telephony projects. Use specific examples that demonstrate your understanding of contact centre systems and your ability to optimise processes.
Craft a Compelling Cover Letter: In your cover letter, emphasise your proactive and analytical approach to improving service and technology use. Mention your strong communication skills and how you can engage with both technical and non-technical teams.
Showcase Relevant Experience: When detailing your work history, focus on your experience managing supplier relationships and delivering cost-effective solutions. Highlight any specific projects where you led the implementation of best practices in call management processes.
Research the Company: Familiarise yourself with Core-Asset Consulting and their values. Understanding their commitment to diversity and equal opportunities will help you align your application with their ethos.
How to prepare for a job interview at Core-Asset Consulting Ltd
✨Understand the Technology
Make sure you have a solid grasp of contact centre systems and telephony technologies. Be prepared to discuss your experience with IVR, call routing, and any relevant software you've used in previous roles.
✨Showcase Your Analytical Skills
Demonstrate your proactive and analytical approach by sharing examples of how you've improved service delivery or optimised technology use in past positions. Highlight specific metrics or outcomes that resulted from your initiatives.
✨Communicate Effectively
Strong communication skills are crucial for this role. Practice explaining complex technical concepts in simple terms, as you'll need to engage with both technical and non-technical teams. Prepare to give examples of how you've successfully collaborated across departments.
✨Prepare for Supplier Management Questions
Since managing supplier relationships is part of the job, be ready to discuss your experience in this area. Think of instances where you've negotiated contracts or worked with vendors to deliver cost-effective solutions.
