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- Tasks: Be the go-to person for customers, ensuring their vehicle service experience is top-notch.
- Company: Join a friendly family business with a strong reputation in the automotive industry.
- Benefits: Enjoy competitive salary, bonus potential, and generous annual leave.
- Why this job: Make a real impact by delivering excellent customer service in a dynamic environment.
- Qualifications: Previous VAG Service Advisor experience and strong communication skills are essential.
- Other info: Opportunities for training and career progression await you!
The predicted salary is between 24000 - 28800 £ per year.
Location: Bicester
Department: Service VW
Salary: £28-32,000.00 Per annum + Bonus up to £4,000.00 per annum OTE £36,000.00 - 1 in 3 Sat Mornings
Hours: 44.5 Hours per Week inc 1 in 3 Saturday mornings
Contract Type: Permanent
Cordwallis Bicester has an opportunity to welcome a new member to our Service Advisor Team. You will be the first point of contact between the customer and workshop, so we are looking for someone committed to delivering an excellent customer experience with great attention to detail. If you have any previous VAG Service Advisor experience, this could be the role for you.
The Service Advisor in our business performs a pivotal role in the smooth running of the workshop. You will provide relevant, accurate and timely information through each stage of our Service Core Process, ensuring that customer expectations are met and exceeded.
Our Service Advisors also maximise service and parts profitability through upsell of identified defects in a professional manner as well as loading the workshop schedule to maximise workshop capacity and utilisation. You will need to be able to think on your feet, retain information and adapt to the demands of the day. We are a busy commercial dealer and no two days are the same!
Working with our World Class Brand - Volkswagen Commercial Vehicles, training and development opportunities are plenty within our organisation. All opportunities are there for candidates who want to take them. Cordwallis Group are a family business and that is just one of the things that sets us apart from other commercial dealerships!
Hours of work: 44.5 hours per week across 3 alternating shifts Monday to Friday: 7.00am to 4.00pm, 8.00am to 5.00pm, 9.00am to 6.00pm, all with a 30-minute unpaid break each day plus 1 in 3 Saturday mornings, 8.00am to midday.
Responsibilities:
- Understand and adhere to Service Core Process as set by the Brand and Company
- Carry out a robust job preparation process; focusing on the detail to ensure all customer vehicle issues and information are captured and followed up
- Inform customer of outstanding recall campaigns and arrange for work to be completed
- Clarify for the customer and workshop the basis for the repair Retail / Fleet / Warranty
- Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
- Promote additional workshop services/repairs where applicable
- Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
- Carry out daily update calls to customers on vehicle progress in the workshop
- Follow up all No Show bookings
- Work in Progress (WIP) control for the department
- Updating VORs on Manufacturer platforms on a daily basis
- Gaining authorisation for work required either from the customer or via customer approval platforms
- Cost the work completed and raise invoices
- Carry out post workshop visit calls to ensure customers are happy with the experience and service provided
- Accept and process all walk-in bookings
- Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advise of any unexpected delays
- Maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
- Maintain invoice filing in an accurate, timely and efficient manner
- Ensure parts are ordered/requisitioned once relevant authority is received
- Ensure customer reception area is maintained to a high professional standard at all times
- Order/arrange sub-contract work
- Build rapport with all staff and customers
- Ensure up to date knowledge and training on all franchise requirements
- Undertake such other tasks as may reasonably be required
- Enhance the image and reputation of the company whilst supporting its commercial interests
The perfect candidate will have:
- Excellent attention to detail
- Excellent communication skills with customers and colleagues
- Excellent customer service skills
- Excellent interpersonal, verbal and written communications skills
- Proven organisational and administration skills
- Problem-solving skills
- Technical knowledge
- Analytical skills including working with statistical and costing information
- Ability to work in a fast-paced environment and multitask
- Work on own initiative and as a team player
- Industry experience within the world of automotive - whether that be HGV or Light Commercial vehicles!
More about what Cordwallis Group can offer you:
- Multi-manufacturer training programmes available; we will support you with your desired career progression level
- 30 Days Annual Leave including Bank Holidays
- Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
- Holiday + Purchase Scheme (up to 3 days available to purchase)
- Employer Statutory Pension Scheme
- Free Class IV MOT per year
- Mental Health First Aiders
- Referral bonus if you introduce your technician friends (£1500!)
- Paternity pay Full 2 weeks pay
- Personal Accident Scheme
- Corporate uniform provided
- Cycle to work scheme
- Onsite Parking
- EV Salary Sacrifice Scheme
- Working for a friendly family business!
If this sounds like you, and you are looking for a new challenge, please apply now! We look forward to hearing from you.
NB: We are currently only accepting applications from applicants based in the UK with the correct work permits.
VAG Service Advisor in Oxford employer: Cordwallis Group
Contact Detail:
Cordwallis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VAG Service Advisor in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cordwallis Group and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their family business.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Role-play common scenarios with a friend to boost your confidence and ensure you can handle customer queries like a pro.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experience where you’ve successfully resolved issues for customers. This will demonstrate your capability to think on your feet, which is crucial in a busy environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace VAG Service Advisor in Oxford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering excellent customer service and being part of our team.
Tailor Your CV: Make sure to customise your CV to highlight your relevant VAG Service Advisor experience. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Cordwallis Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Volkswagen Commercial Vehicles and the specific services they offer. Familiarise yourself with the Service Core Process and be ready to discuss how you can contribute to delivering an excellent customer experience.
✨Showcase Your Customer Skills
As a Service Advisor, you'll be the first point of contact for customers. Prepare examples of how you've successfully handled customer interactions in the past, especially in challenging situations. Highlight your communication skills and ability to build rapport.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail. Be prepared to discuss how you ensure accuracy in your work, whether it's capturing vehicle issues or managing invoices. You might even want to bring along a checklist of your own to show how you stay organised.
✨Think on Your Feet
The interview may include scenario-based questions to test your problem-solving skills. Practice thinking through potential challenges you might face as a Service Advisor and how you would handle them. Show that you're adaptable and can thrive in a fast-paced environment.
