Cordwallis Reading has a vacancy for an HGV Service Planner and Administrator to join the team based in RG2 0QX.
The Planner/Administrator performs a pivotal role in the smooth running of the Commercial Service Department. Customers will make direct contact with the Planner to book vehicles in for routine maintenance, Servicing and MOTs as well as additional defects. You will also provide support to the wider Service Team by providing the customer with relevant, accurate and timely information of how their vehicle is progressing through the workshop ensuring that our customer expectations are met and exceeded.
General Administration forms part of this role also. Scanning Jobcards over to the central admin team for processing, assisting with H&S Filing as well as jobcard filing.
Cordwallis Reading is also an HGV MOT ATF currently running 3 days per week. Part of this role is not only to book in customers for MOTs but to also ensure accuracy when invoicing completed MOT tests.
This is a multi-faceted role and you will need to be able to think on your feet and retain information – all with a smile on your face. We are a busy commercial dealer and no two days are the same!
Hours: Working hours are Monday to Friday from 8am – 5pm with 30 mins unpaid break for lunch. Saturdays are on a rota basis – 1 in 4 from 8am – 12pm.
Salary: Dependent on your previous experience and background but from £29,000 up to £31,000 per annum plus a bonus of £4,000 per annum based on manufacturer KPIs and targets.
Responsibilities: Ensure core process is followed for the service department To canvass for bookings for the workshop in order to fill available capacity via call out and outbound calls To correctly interpret customer or internal instructions and complete job cards/repair orders Assist with Jobcard preparation Invoicing of MOT Appointments for the ATF Lane Carry out post workshop visit calls to ensure customers were satisfied with the level of service received – sharing all information with the Service Manager Scan Jobcards to the Admin Team in a timely manner Provide Customers with copies of Service Documentation when requested To promote additional workshop services/repairs where applicable Build rapport with all levels of staff and customers Report any likely delays to the customer to seek, record and communicate authority for any extra work required or parts to be ordered or fitted Adhere to and promote all customer satisfaction programmes To cost the work and raise cash invoices To cost the work and raise invoices To order parts from the Parts Department and to order sub-contract work To assist and develop parts and labour sales with the objective of meeting Branch Targets To
HGV Service Planner & Administrator in London employer: Cordwallis Group
At Cordwallis Heathrow, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and efficiency. Our employees benefit from competitive pay, a stable full-time schedule, and opportunities for professional growth within the dynamic environment of our busy yard operations. Join us to be part of a dedicated team where your contributions are recognised and rewarded, all while working in the vibrant setting of Heathrow.
