At a Glance
- Tasks: Process HGV warranty and invoicing claims while ensuring accuracy and efficiency.
- Company: Join a vibrant family business at Cordwallis Heathrow with a fun atmosphere.
- Benefits: Competitive salary, bonus opportunities, health support, and career progression.
- Other info: Enjoy additional leave with service loyalty and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Automotive experience preferred; willingness to learn is key.
Due to our continuous success and growth, we are looking for an HGV Claims & Invoice Processor to join our existing team based at Heathrow (TW14 8ND).
The successful candidate will possess the following:
- An understanding of vehicle warranty
- Experience of processing Manufacturer Warranty Claims
- An understanding of vehicle Repair and Maintenance
- Experience of Processing R&M Claims
Automotive experience is a must – HGV preferred but transferable skills from Car and LCV also acceptable. We are also keen to speak to Service Advisors who are looking to make a move into Claims Processing and Administration.
Applicants must be willing to learn to use and work from multiple software platforms on a daily basis. Candidates will need accurate administration skills with attention to detail whilst working at pace in this role. Previous warranty and invoicing processing would be a huge advantage, particularly if experienced in the world of automotive.
Please note this is a very different role to a Claims Processor for Insurance related claims and more bespoke than a general or office administrator role.
Cordwallis Heathrow is a hive of activity and has a buzzy, lively and fun atmosphere. We are seeking a candidate who wants to join a great family business and be a name not a number (total of 140 staff in 4 locations), who enjoys being part of a team but can also work autonomously and use their initiative if required.
Hours of Work: Monday – Friday from 7am – 4pm with 30 mins unpaid break for lunch. Saturday working is not mandatory within this role; however, where an end of month falls on a weekend you may be required to work some additional hours. This is always discussed with your Line Manager in advance.
Working at other Cordwallis locations may also be required within this role – as you will be processing claims for other locations. Again, this will be discussed with you.
Salary banding: In order to be clear and transparent we have put together a salary banding for this role dependant on experience you will already possess. For this role a ‘can do’ attitude is vital and if you have no experience but are willing to learn then don’t be put off. We will provide a clear training pathway at Induction on the various systems we have to work with.
Entry level with minimal experience for this role is £28,000. 1 – 3 Yrs in Claims Advisor/Warranty Role £30,000. 3 years + in Service Advisor Role/Claims Processor Role (Commercial) £32,000. A bonus paid half yearly is available for this role. The total opportunity for Bonus is £3,000 – this is based on the achievement of sold hours against budget, first time claim submission and resubmission of any rejections and personal objectives as set by the Claims Administration Manager. KPIs are subject to change on an annual basis.
Timeline: 11th - 21st August – Short Listing and invitations to Interview to be sent. 24th August - 4th September – Interviews commence. Manufacturer training provided to support career progression.
Additional leave with service loyalty (3yrs / 5yrs / 7Yrs / 10yrs). Holiday + Scheme. Statutory employer pension. Free Class IV MOT per year. Electric Vehicle Salary Sacrifice Scheme. Mental Health First Aiders. Health and Wellbeing Support. Referral bonuses for introducing friends. Paternity pay – Full pay of 2 weeks. Corporate uniform provided. Cycle to work scheme.
You’ll work at Cordwallis for brands such as MAN, Mercedes Truck and Isuzu Truck leading manufacturers of heavy commercial vehicles. You’ll carry out daily processing of invoices and claims on the manufacturers platforms for work completed by our branches in line with company processes and manufacturer procedures. You’ll work alongside the accounts teams in ensuring that any invoice queries are resolved in a timely manner. Maintain and file any completed documentation.
Working for Cordwallis is not just about the job - it’s about you too. This is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a statutory pension scheme, complementary life insurance, holiday loyalty scheme, cycle to work and the opportunity to develop your career up to director level if that’s your ambition.
Cordwallis is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; LEADERSHIP, INTEGRITY (open, transparent, supportive), and FUN in terms of recognition for performing above and beyond and celebrate success in all we do and EXCELLENCE (People, teams, development).
If you feel you have the skills and expertise for this challenging role then please apply today. Please be aware we can only accept applications from UK based applicants.
Apply now. Up to £35,000 OTE (DOE). Hours 42.5 hours per week. Competitive.
HGV Claims Processor - (Warranty, R&M, Retail Invoicing) employer: Cordwallis Group
At Cordwallis Group, we pride ourselves on being an excellent employer, offering a vibrant work culture in Reading that fosters teamwork and innovation. Our HGV Diagnostics Technicians benefit from competitive salaries, performance bonuses, and extensive training opportunities, ensuring continuous professional growth while working with leading brands like MAN, Isuzu, and Daimler. Join us to be part of a supportive environment that values your skills and contributions, making every day rewarding.
