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- Tasks: Be the go-to person for customers, ensuring their vehicle service experience is top-notch.
- Company: Join Cordwallis Bicester, a family-run business with a friendly vibe.
- Benefits: Enjoy competitive pay, bonus potential, and 30 days of annual leave.
- Why this job: Make a real impact in a dynamic environment with plenty of growth opportunities.
- Qualifications: Previous VAG Service Advisor experience and excellent communication skills are a must.
- Other info: Multi-manufacturer training and a supportive team await you!
The predicted salary is between 28000 - 32000 £ per year.
Location: Bicester
Department: Service VW
Salary: £28-32,000.00 Per annum + Bonus up to £4,000.00 per annum OTE £36,000.00 - 1 in 3 Sat Mornings
Hours: 44.5 Hours per Week inc 1 in 3 Saturday mornings
Contract Type: Permanent
Cordwallis Bicester has an opportunity to welcome a new member to our Service Advisor Team. You will be the first point of contact between the customer and workshop, so we are looking for someone committed to delivering an excellent customer experience with great attention to detail. If you have any previous VAG Service Advisor experience, this could be the role for you.
The Service Advisor in our business performs a pivotal role in the smooth running of the workshop. You will provide relevant, accurate and timely information through each stage of our Service Core Process, ensuring that customer expectations are met and exceeded.
Our Service Advisors also maximise service and parts profitability through upsell of identified defects in a professional manner as well as loading the workshop schedule to maximise workshop capacity and utilisation. You will need to be able to think on your feet, retain information and adapt to the demands of the day. We are a busy commercial dealer and no two days are the same!
Working with our World Class Brand - Volkswagen Commercial Vehicles, training and development opportunities are plenty within our organisation. All opportunities are there for candidates who want to take them.
Cordwallis Group are a family business and that is just one of the things that sets us apart from other commercial dealerships!
Hours of work: 44.5 hours per week across 3 alternating shifts Monday to Friday: 7.00am to 4.00pm, 8.00am to 5.00pm, 9.00am to 6.00pm, all with a 30 minute unpaid break each day plus 1 in 3 Saturday mornings, 8.00am to midday.
Responsibilities:
- Understand and adhere to Service Core Process as set by the Brand and Company
- To carry out a robust job preparation process; focusing on the detail to ensure all customer vehicle issues and information are captured and followed up
- Inform customer of outstanding recall campaigns and arrange for work to be completed
- Clarify for the customer and workshop the basis for the repair Retail / Fleet / Warranty
- Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
- To promote additional workshop services/repairs where applicable
- Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
- Carry out daily update calls to customers on vehicle progress in the workshop
- Follow up all No Show bookings
- Work in Progress (WIP) control for the dept
- Updating VORs on Manufacturer platforms on a daily basis
- Gaining authorisation for work required either from the customer or via customer approval platforms
- To cost the work completed and raise invoices
- Carry out post workshop visit calls to ensure customers are happy with the experience and service provided
- Accept and process all walk-in bookings
- Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays
- To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
- To maintain invoice filing in an accurate, timely and efficient manner
- To ensure parts are ordered/requisitioned once relevant authority is received
- To ensure customer reception area is maintained to a high professional standard at all times
- To order/arrange sub-contract work
- Build rapport with all staff and customers
- To ensure up to date knowledge and training on all franchise requirements
- To undertake such other tasks as may reasonably be required
- To enhance the image and reputation of the company whilst supporting its commercial interests
The perfect candidate will have:
- Excellent attention to detail
- Excellent communication skills with customers and colleagues
- Excellent customer service skills
- Excellent interpersonal, verbal and written communications skills
- Proven organisational and administration skills.
- Problem solving skills
- Technical knowledge
- Analytical skills including working with statistical and costing information
- Ability to work in a fast pace environment and multitask
- Work on own initiative and as a team player
Ideally you will have industry experience within the world of automotive - whether that be HGV or Light Commercial vehicles!
More about what Cordwallis Group can offer you:
- Multi manufacturer training programmes available - we will support you with your desired career progression level
- 30 Days Annual Leave including Bank Holidays
- Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
- Holiday + Purchase Scheme (up to 3 days available to purchase)
- Employer Statutory Pension Scheme
- Free Class IV MOT per year
- Mental Health First Aiders
- Referral bonus if you introduce your technician friends (£1500!)
- Paternity pay - Full 2 weeks pay
- Personal Accident Scheme
- Corporate uniform provided
- Cycle to work scheme
- Onsite Parking
- EV Salary Sacrifice Scheme
- Working for a friendly family business!
If this sounds like you, and you're looking for a new challenge, please apply now! We look forward to hearing from you.
NB: We are currently only accepting applications from applicants based in the UK with the correct work permits.
VAG Service Advisor in Bicester employer: Cordwallis Group
Contact Detail:
Cordwallis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VAG Service Advisor in Bicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cordwallis Bicester and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous VAG Service Advisor experience can benefit the team and highlight your customer service skills.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, and showing up well-dressed can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace VAG Service Advisor in Bicester
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous VAG Service Advisor experience you have. We want to see how your skills and background align with the role, so don’t hold back on showcasing what you’ve done!
Be Personable: Since you'll be the first point of contact for customers, let your personality shine through in your application. We’re looking for someone who can deliver an excellent customer experience, so a friendly tone can go a long way!
Attention to Detail is Key: In your written application, pay close attention to detail. This role requires great organisational skills, so make sure your application is well-structured and free from errors. It’s a reflection of how you’ll handle customer information!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Cordwallis Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Volkswagen Commercial Vehicles and the specific services they offer. Familiarise yourself with the Service Core Process and be ready to discuss how you can contribute to delivering an excellent customer experience.
✨Showcase Your Communication Skills
As a Service Advisor, you'll need to communicate effectively with both customers and colleagues. Practice articulating your thoughts clearly and confidently. Think about examples from your past experiences where you've successfully resolved customer issues or worked as part of a team.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, so be prepared to discuss how you've managed complex tasks in the past. Bring examples of how you've ensured accuracy in your work, whether it's in vehicle history records or customer communications.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to think on your feet or adapt to unexpected challenges. Be ready to explain your thought process and how you arrived at your solutions.
