Appointment Maker / Lead Coordinator in London

This is a customer enquiry, appointment-setting and sales support role for a bathroom renovation and home improvement company. Full-time or part-time considered. Salary dependant on experience.

About Cordomus: Cordomus is a Wimbledon-based refurbishment company with nearly 20 years' experience improving homes across London and Surrey. We are now focusing on high-quality bathroom renovations and fitted interior projects, working with homeowners who value good planning, clear communication, professional project management and a high standard of finish.

The Role: You will be responsible for handling incoming bathroom renovation enquiries, qualifying prospective customers and booking appointments for our team. The role suits someone who is organised, confident on the phone and comfortable speaking with homeowners about home improvement projects.

Key Responsibilities:

• Respond to new bathroom renovation enquiries by phone, email, website forms, WhatsApp and lead platforms.
• Call prospective customers promptly after they enquire.
• Ask basic qualification questions to understand the customer's project.
• Qualify enquiries based on location, project type, timescale, budget expectations and suitability.
• Book bathroom survey appointments for our designer, surveyor or project team.
• Send appointment confirmations and pre-survey information.
• Keep accurate records of all enquiries, calls, appointments and follow-ups.
• Update our lead tracker, CRM or spreadsheet system.
• Follow up with customers after surveys and estimates have been issued.
• Help manage enquiry stages, including new lead, contacted, survey booked, estimate sent, follow-up due, won or lost.
• Assist with requesting reviews and testimonials from completed projects.
• Support the office team with general customer communication and administration.
• Help ensure no enquiry is missed or left without a follow-up.

Skills and Experience Required:

• Confident and professional telephone manner.
• Strong communication skills, both verbal and written.
• Organised, reliable and accurate.
• Good attention to detail.
• Comfortable asking questions and recording information clearly.
• Able to follow up politely and professionally.
• Comfortable using email, spreadsheets and basic office systems.
• Able to work well in a small team.
• Comfortable speaking with homeowners and property clients.
• Interest in bathrooms, interiors, property, construction or home improvement.

Useful Experience:

• Appointment setting
• Lead coordination
• Sales administration
• Customer service
• Home improvement enquiries
• Construction or refurbishment administration
• Kitchen, bathroom or interiors sales support
• Estate agency or lettings administration
• Property administration
• CRM systems
• Office administration
• Call handling

The Right Person:

• Friendly and professional
• Organised and dependable
• Confident speaking on the phone
• Good at follow-up
• Calm under pressure
• Comfortable working in an office environment
• Able to keep clear notes and records
• Interested in helping a growing business improve its sales process
• Happy working as part of a small team

This Role Would Suit Someone Who:

• Enjoys speaking with people.
• Likes keeping things organised.
• Has experience in customer service, admin, sales support or appointment setting.
• Can help turn enquiries into booked appointments.
• Understands the importance of responding quickly and following up properly.
• Would like to work in a construction, interiors or home improvement business.

Working Environment:

The role is based at our Wimbledon office. We have a professional and comfortable office environment, including a main office area, meeting room, kitchen and WC facilities. You would be joining a small team currently made up of office/admin support, the Managing Director, a project manager and a junior project manager.

What We Offer:

• Opportunity to join a growing bathroom renovation business.
• Professional office environment in Wimbledon.
• Varied and important role with real responsibility.
• Support from an experienced refurbishment and project management team.
• Opportunity to learn about bathrooms, interiors and home improvement.
• Potential for the role to develop as the business grows.

How to Apply:

Please apply with your CV and a short covering note explaining any relevant experience you have in appointment setting, customer service, sales support, property, construction, interiors, home improvement or office administration.