At a Glance
- Tasks: Empower complainants and ensure children's rights are central to investigations.
- Company: Coram, a charity dedicated to improving services for children and families.
- Benefits: Flexible freelance role with professional supervision and ethical guidelines.
- Other info: Join a diverse team committed to safeguarding and supporting underrepresented communities.
- Why this job: Make a real difference in children's lives by ensuring fair investigations.
- Qualifications: Experience in investigations and strong analytical skills required.
The predicted salary is between 30000 - 40000 € per year.
About the Independent Person for Complaints (IPC) role: Independent Persons for Complaints work in a variety of roles, to provide an independent element to the formal Stage 2 investigation and Stage 3 review of complaints under the Children Act 1989. They give the complainant (who may be a child, young person or adult) the opportunity to express their view, ensure the child or young person's rights and best interests are at the centre of the investigation and that the investigation/review process is open and transparent.
During this recruitment round, we are seeking experienced Investigating Officers (IOs) for Stage 2 investigations. Associates are independent, freelance and responsible for their own work. They are accountable to the organisation for their professional standards and are expected to comply with the Coram Voice Code of Ethics and Practice Guidelines; they also receive professional supervision.
Purpose of the role: To work alongside colleagues to provide an independent/objective element in the consideration of the investigation of complaints during the formal stage 2 of the Representation and Complaints procedure, as stated by the Children Act 1989.
Main duties:
- To empower the complainant by listening to them and affording the opportunity to express their views.
- To ensure the child/young person’s rights and best interests/welfare are at the centre of the investigation.
- To ensure the process of the investigation is open and transparent to the complainant(s).
- To analyse quantities of information gathered from reading files, interviews carried out and other relevant documents for the purposes of writing the report.
- To reach a judgement/conclusion based on the evidence available on a sense of what is fair and reasonable between the interest of the child or young person or their representatives and the interest of the local authority.
- To provide an objective and clearly written report which comments on the conduct of the stage 2 investigation, make findings on the complaint and recommendations as appropriate.
- The report to be written according to the format specified by Coram Voice and within prescribed time limits.
- Arising from the investigation, to raise issues of concern with the local authority in the interests of good practice for children and young people and their families and to make recommendations as appropriate.
EEO and safeguarding: Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBTQ+, those with disabilities, those with lived experience of care, those with neuro‑diversity, and those from other groups who are underrepresented at Coram. We are committed to the safeguarding of children and, where appropriate, will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Investigating Officer for Stage 2 and Stage 3 statutory Children Act complaints employer: Coram Academy Ltd
Coram is an exceptional employer, dedicated to fostering a diverse and inclusive work environment that prioritises the rights and welfare of children and young people. As an Investigating Officer, you will have the opportunity to make a meaningful impact while benefiting from professional supervision and a commitment to your personal growth. With a strong emphasis on ethical practices and community support, Coram offers a rewarding career path for those passionate about advocacy and social justice.
StudySmarter Expert Advice🤫
We think this is how you could land Investigating Officer for Stage 2 and Stage 3 statutory Children Act complaints
✨Tip Number 1
Network like a pro! Reach out to professionals in the field of child welfare and complaints investigation. Attend relevant events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on your next opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Children Act 1989 and the role of an Investigating Officer. Think about real-life scenarios you might face and how you'd handle them. This will show you're not just knowledgeable but also ready to tackle the challenges head-on.
✨Tip Number 3
Don’t forget to showcase your soft skills! As an Investigating Officer, empathy and communication are key. Be ready to share examples of how you've empowered others or navigated sensitive situations in your previous roles.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our mission to support children and families. Let’s get you started on this journey!
We think you need these skills to ace Investigating Officer for Stage 2 and Stage 3 statutory Children Act complaints
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience and skills that are relevant to the Investigating Officer role. We want to see how your background aligns with the responsibilities outlined in the job description.
Showcase Your Understanding:Demonstrate your understanding of the Children Act 1989 and the importance of the role. We’re looking for candidates who can articulate why this work matters and how they can contribute to the welfare of children and young people.
Be Clear and Concise:When writing your application, clarity is key! We appreciate well-structured responses that get straight to the point. Avoid jargon and make sure your writing is easy to follow.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Coram Academy Ltd
✨Know Your Legislation
Familiarise yourself with the Children Act 1989 and any relevant guidelines. Understanding the legal framework will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Listening Skills
As an Investigating Officer, your ability to listen and empower complainants is crucial. Prepare examples from your past experiences where you effectively listened to concerns and acted on them, ensuring the best interests of children and young people were at the forefront.
✨Be Ready to Discuss Ethics
Review the Coram Voice Code of Ethics and Practice Guidelines before your interview. Be prepared to discuss how you would uphold these standards in your work, as ethical considerations are key in this role.
✨Prepare for Scenario Questions
Anticipate scenario-based questions that assess your judgement and decision-making skills. Think about how you would handle specific complaints or conflicts, ensuring you can articulate a fair and reasonable approach based on evidence.
