At a Glance
- Tasks: Help customers maximise their observability and security data while solving technical challenges.
- Company: Join Coralogix, a cutting-edge observability platform transforming data processing.
- Benefits: Competitive salary, dynamic work culture, and opportunities for continuous learning.
- Other info: We value innovation, humility, and a passion for technology.
- Why this job: Be a trusted advisor and make a real impact in the tech industry.
- Qualifications: Experience in Cloud DevOps and customer-facing roles is essential.
The predicted salary is between 60000 - 80000 £ per year.
Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our architecture enables in-stream analytics without reliance on expensive indexing or hot storage. We specialize in monitoring logs, metrics, traces and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, helping to enhance operational efficiency and reduce observability spend.
Technical Account Managers at Coralogix are key to meeting customer expectations and helping them utilize their observability and security data efficiently. We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience. Our Technical Account Managers are trusted advisors who consult customers on their monitoring, security and observability journey. This role sits at the intersection of high technical expertise and a strong focus on customer satisfaction, renewal and expansion.
Technical Account Managers are senior-level roles expected to professionally and accurately solve problems, demonstrate product value, and interact across platforms and software—from software engineers and DevOps teams to C-suite executives.
Responsibilities
- Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
- Understand customers’ technical requirements and business goals to create artifacts and deliver value
- Lead the onboarding process, from new integrations and artifact creation to trainings and troubleshooting
- Know the Log Management / Observability markets well and apply best technical practices to help customers
- Build a successful ongoing game plan for each customer based on data analysis and needs
- Establish relationships with technical counterparts to drive product adoption
- Conduct QBRs with customers to reflect delivered value and ensure requirements are met
- Advocate internally for customer needs and influence the product development roadmap
- Partner with the Sales team on renewals, upsells, cross-sells and expansion opportunities
Requirements
- Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and equivalents on Azure and GCP
- Background knowledge and hands-on practice in Observability with tools such as Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
- Hands-on experience with Infrastructure as Code (Terraform/Ansible)
- Hands-on experience in technical integrations (OpenTelemetry, Fluentd/Fluent Bit, Filebeat, Logstash)
- Hands-on experience with complex troubleshooting of Kubernetes and Docker containers
- Good knowledge of RegEx, Lucene, PromQL
- Good knowledge of Linux
- Experience in customer-facing roles and strong high-energy customer-facing skills
- Excellent communication skills in English
- Strong presentation skills with the ability to establish credibility with executives
- High availability for fast response to customers
- Comfortable coding in any high-level programming language (Java, Go, Python) - advantage
- BSc degree in Computer Science / Engineering - advantage
- Experience in SAAS B2B software companies - advantage
Cultural Fit
We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you. Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.
Technical Account Manager employer: Coralogix
Coralogix is an exceptional employer that champions innovation and continuous learning, making it an ideal workplace for Senior Software Engineers passionate about technology and data. Located in a dynamic environment, employees benefit from a culture that encourages collaboration and creativity, alongside opportunities for professional growth through cutting-edge projects and the use of advanced technologies like Rust and AWS. With a commitment to diversity and inclusion, Coralogix not only values its team members but also empowers them to shape the future of observability solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even local tech events. The more people you know, the better your chances of landing that Technical Account Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with observability tools and customer success stories. This will help you stand out during interviews and show that you can deliver real value to customers.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating how your technical expertise aligns with customer needs and how you can drive product adoption.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience with Cloud DevOps and observability tools, as well as any customer-facing roles you've had. We want to see how your skills align with what we're looking for!
Showcase Your Technical Skills:Don’t shy away from showcasing your technical expertise! Mention specific tools and technologies you’ve worked with, like AWS, Kubernetes, or any observability platforms. This will help us see how you can hit the ground running in this role.
Be Authentic:We’re all about being hungry, humble, and smart. Let your personality shine through in your application. Share your passion for observability and how you can contribute to our mission at Coralogix. We love candidates who are genuine and enthusiastic!
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Coralogix
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cloud DevOps, especially AWS and its services. Familiarise yourself with observability tools like Grafana and Datadog, as well as Infrastructure as Code practices. Being able to discuss these topics confidently will show that you're the right fit for the Technical Account Manager role.
✨Understand Customer Needs
Before the interview, think about how you can help customers achieve their goals using Coralogix's platform. Prepare examples of how you've solved technical problems in the past and how you’ve built relationships with clients. This will demonstrate your ability to be a trusted advisor.
✨Practice Your Communication Skills
As a Technical Account Manager, you'll need to communicate complex technical concepts clearly. Practice explaining your previous projects or technical challenges in simple terms. This will help you establish credibility with both technical teams and executives during the interview.
✨Show Your Passion for Learning
Coralogix values innovation and continuous learning, so be ready to discuss how you stay updated with industry trends and technologies. Share any recent courses, certifications, or personal projects that showcase your eagerness to grow in the observability space.
