At a Glance
- Tasks: Help customers optimise their observability strategy and troubleshoot complex issues.
- Company: Join Coralogix, a cutting-edge observability platform transforming data processing.
- Benefits: Hybrid work model, competitive salary, and a culture of innovation.
- Other info: Dynamic environment with opportunities for continuous learning and growth.
- Why this job: Be a trusted advisor and make a real impact in the tech industry.
- Qualifications: Experience with cloud technologies and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.
As a Technical Account Manager (TAM), you are a trusted advisor helping customers optimize their observability strategy. This role combines deep technical expertise with a customer-first mindset. You will act as a strategic partner to everyone from DevOps engineers to C-suite executives, ensuring product value, driving adoption, and supporting retention and expansion.
This is a hybrid role based out of our London or Romania offices.
Key Responsibilities- Onboarding & Integration: Lead the technical onboarding process, establishing integrations and delivering tailored product training.
- Technical Advisory: Architect data-driven customer success plans and act as an expert guide on observability best practices.
- Problem Solving: Troubleshoot complex platform and data pipeline issues to ensure seamless performance.
- Strategic Engagement: Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI and align with customer business goals.
- Cross-Functional Collaboration: Advocate for customer needs to influence our product roadmap, and partner with Sales to identify growth and renewal opportunities.
- Cloud & Containers: Hands-on experience with AWS (EKS, ECS, Lambda, CloudWatch, etc.). Azure or GCP is a plus. Strong Kubernetes and Docker troubleshooting skills.
- Observability & Pipelines: Experience with OpenTelemetry, Fluentd, Fluent Bit, or Logstash. Familiarity with observability tools like Grafana, OpenSearch, Prometheus, Datadog, Dynatrace, New Relic or Splunk.
- IaC & Systems: Good knowledge of Linux and hands-on experience with Infrastructure as a Code (Terraform/Ansible).
- Query Languages: Experience with RegEx, Lucene, and PromQL.
- Client Facing: Proven experience managing technical customer relationships with a high-energy, proactive approach.
- Communication: Exceptional English communication and presentation skills, with the ability to build credibility with both technical teams and executives.
- B2B SaaS experience.
- BSc in Computer Science or Engineering.
- Comfortable coding in any high-level programming language (Java, Go, Python).
We’re seeking candidates who are hungry, humble and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.
Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.
Technical Account Manager employer: Coralogix, inc.
Coralogix is an exceptional employer that champions innovation and continuous learning, making it an ideal workplace for a Technical Account Manager. With a hybrid work model based in London, employees benefit from a collaborative culture that values diverse perspectives and encourages professional growth through strategic engagement with clients and cross-functional teams. The company not only prioritises employee well-being but also offers unique opportunities to shape the future of observability solutions, ensuring a meaningful and rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Coralogix, inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Coralogix, inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Coralogix, inc.!
✨Direct Apply to Coralogix, inc.
Let's not forget to apply directly through the Coralogix, inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Coralogix, inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Coralogix, inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Coralogix, inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
