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- Tasks: Lead a team to deliver top-notch technical account management and customer onboarding.
- Company: Join Coralogix, a cutting-edge observability platform transforming data processing.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Shape the future of observability solutions while mentoring a dynamic team.
- Qualifications: Experience in Cloud DevOps and observability tools, plus strong leadership skills.
- Other info: Embrace innovation in a fast-paced environment with excellent career advancement.
The predicted salary is between 43200 - 72000 £ per year.
Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%.
As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team’s success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.
Responsibilities:- Leadership & Team Development: Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success. Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction. Provide technical guidance and foster team collaboration on observability tools and log analytics.
- Technical Expertise & Customer Engagement: Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis. Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions. Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures.
- Customer Relationship Management: Be the primary escalation point for customer technical challenges. Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform. Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals.
- Data-Driven Leadership: Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance. Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues. Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.
- Technical Expertise: Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP. Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger.
- Leadership & Onboarding: Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding. Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction.
- Customer-Focused & Data-Driven Mindset: Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices. Ability to communicate complex technical information to both technical and non-technical stakeholders. Excellent communication skills in English. Strong presentation skills with the ability to establish credibility with executives.
Team Lead, Technical Account Manager employer: Coralogix, inc.
Contact Detail:
Coralogix, inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead, Technical Account Manager
✨Tip Number 1
Get your networking game on! Connect with folks in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews like a pro! Research the company, understand their products, and be ready to discuss how your skills align with their needs. We want you to shine and show them why you're the perfect fit for the Team Lead role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. We believe that the more you practice, the more confident you'll feel when it’s time to impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. We recommend applying through our website to keep everything streamlined and easy for you.
We think you need these skills to ace Team Lead, Technical Account Manager
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in observability tools and cloud DevOps. We want to see how your experience aligns with the role, so don’t hold back on showcasing your hands-on practice!
Emphasise Leadership Experience: As a Team Lead, your leadership skills are crucial. Share examples of how you've successfully led teams and improved onboarding processes. We love to see how you’ve made a positive impact in previous roles!
Tailor Your Application: Take the time to tailor your application to our job description. Use keywords from the posting to demonstrate that you understand what we’re looking for. It shows us you’re genuinely interested in the position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Coralogix, inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of observability tools like Kibana, Grafana, and Datadog. Be ready to discuss how you've used these tools in past roles, especially in relation to cloud environments like AWS or Azure.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams, particularly in technical settings. Think about how you've mentored others and driven successful onboarding processes, as this will be key for the Team Lead role.
✨Understand Customer Needs
Be ready to talk about how you've engaged with customers to solve technical challenges. Share specific instances where you’ve improved customer satisfaction through effective communication and tailored solutions.
✨Data-Driven Mindset
Familiarise yourself with how to leverage customer feedback and data analytics to enhance onboarding experiences. Be prepared to discuss how you've used data insights to drive improvements in previous roles.
