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- Tasks: Lead a team to deliver top-notch technical account management and customer onboarding.
- Company: Join Coralogix, a cutting-edge observability platform transforming data processing.
- Benefits: Competitive salary, inclusive culture, and opportunities for continuous learning.
- Why this job: Shape the future of observability solutions while mentoring a dynamic team.
- Qualifications: Experience in Cloud DevOps and observability tools, plus strong leadership skills.
- Other info: Embrace innovation in a fast-paced environment with excellent career growth.
The predicted salary is between 43200 - 72000 £ per year.
Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%.
As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your team's success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.
Responsibilities:
- Leadership & Team Development: Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success. Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction. Provide technical guidance and foster team collaboration on observability tools and log analytics.
- Technical Expertise & Customer Engagement: Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis. Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions. Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures.
- Customer Relationship Management: Be the primary escalation point for customer technical challenges. Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix's platform. Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals.
- Data-Driven Leadership: Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance. Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues. Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.
Requirements:
- Technical Expertise: Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP. Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger.
- Leadership & Onboarding: Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding. Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction.
- Customer-Focused & Data-Driven Mindset: Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices. Ability to communicate complex technical information to both technical and non-technical stakeholders. Excellent communication skills in English. Strong presentation skills with the ability to establish credibility with executives.
Cultural Fit: We're seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we'd love to hear from you. Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.
Team Lead, Technical Account Manager in London employer: Coralogix, inc.
Contact Detail:
Coralogix, inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead, Technical Account Manager in London
✨Tip Number 1
Get your networking game on! Connect with folks in the industry, especially those at Coralogix. Attend meetups or webinars related to observability and technical account management. You never know who might give you a heads-up about job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, highlight your experience with observability tools and cloud platforms. Be ready to discuss how you've tackled technical challenges in the past.
✨Tip Number 3
Prepare for interviews by practising common questions related to team leadership and customer engagement. Think about specific examples where you've successfully onboarded customers or improved processes. We want to see your problem-solving skills in action!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Coralogix team. Let's make it happen!
We think you need these skills to ace Team Lead, Technical Account Manager in London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in observability tools and cloud DevOps. We want to see how your experience aligns with the role, so don’t hold back on showcasing your hands-on practice!
Tailor Your Application: Take a moment to customise your application for the Team Lead, Technical Account Manager position. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our vision.
Highlight Leadership Experience: Since this role involves leading a team, share examples of your leadership experience. We love to see how you've mentored others and driven successful onboarding processes in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Coralogix, inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of observability tools like Kibana, Grafana, and Datadog. Be ready to discuss how you've used these tools in past roles, especially in relation to cloud environments like AWS or Azure.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading technical teams. Think about specific situations where you mentored team members or improved onboarding processes, as this will resonate well with the role's focus on team development.
✨Understand Customer Needs
Be ready to talk about how you've successfully managed customer relationships in the past. Share stories that demonstrate your ability to address technical challenges and enhance customer satisfaction through tailored solutions.
✨Data-Driven Mindset
Familiarise yourself with how to leverage customer feedback and data analytics to improve processes. Prepare to discuss how you've used data insights to drive decisions and enhance operational efficiency in previous roles.
