FCA-regulated financial services business operating in the general insurance and protection market, supported by a network of appointed representatives. With a strong focus on good customer outcomes and the Consumer Duty.
Working closely with the Head of Compliance and Audit, you will help maintain an effective, risk-based compliance framework and provide day-to-day compliance leadership and advice across the business.
Key responsibilities
- Identifying, investigating, recording and escalating regulatory breaches, conduct issues, control failures and other material risks, and supporting any regulatory notifications.
- Managing complaint investigations in line with DISP, including final response letters, redress, root-cause analysis and management information.
- Supporting implementation and monitoring of the Consumer Duty across products and services, price and value, consumer understanding and consumer support, with appropriate consideration of vulnerable customers.
- Delivering a risk-based compliance monitoring plan, including thematic reviews, file audits, control testing and follow-up of remedial actions.
- Acting as a key compliance contact for appointed representatives and supporting their onboarding, due diligence, annual reviews, monitoring and, where needed, termination.
- Giving clear, practical compliance advice and constructive challenge to senior management, business teams and appointed representatives.
- Maintaining compliance policies, procedures, registers and records in line with the FCA Handbook.
- Producing monthly compliance MI and reports on breaches, complaints, monitoring outcomes, key risk indicators and emerging risks, and presenting findings to senior management and governance forums.
- Supporting SM&CR governance, financial crime risk management (fraud, bribery and corruption, sanctions, money laundering) and the Compliance Inbox.
Required experience
- Substantial experience in a compliance, risk, governance or audit role within an FCA-regulated financial services business.
- A track record of running monitoring or assurance reviews, managing issues to closure and producing management information.
- Good working knowledge of PRIN and the Consumer Duty, SYSC, ICOBS, PROD, DISP, SUP, CASS 5, SM&CR and the FCA Conduct Rules.
- Strong investigation, analysis and judgement, with the ability to turn complex requirements into proportionate controls and practical advice.
- Clear written communication for reports and customer correspondence, and the confidence to influence and challenge at all levels.
- Experience supervising, coaching or coordinating the work of others.
- Proficient in Microsoft Word, Excel and Outlook.
- Desirable: a Cert CII, Dip CII or ICA qualification (or working towards one), experience overseeing appointed representatives, and a general insurance or pure protection background.
Salary & benefits
- 25 days holiday + bank holidays
- Monday to Friday, 9am - 5pm, office-based in Gateshead.
- Support with continuing professional development and further professional qualifications.
- Further benefits package - full details provided on application.
