Front of House Receptionist
Location: Cora Health Clinic, Old Watton Road, Norwich, NR4 7YB
Contract Type: Bank
Pay rate: £12.71 per hour
Connect Health and Healthshare have come together as one organisation - Cora Health - combining our decades of experience in providing healthcare services on behalf of the NHS
About the role
We are looking for a responsible Front of House Receptionist to provide an efficient and effective checking-in service. For this role, you should be able to handle medical information discretely and be able to multi-task in a fast-paced environment. Our ideal candidate will have experience in the medical sector however this is not essential.
What you’ll be doing
The Front of House duties include but are not limited to:
- To advise patients on approximate waiting times and of any unexpected delays or cancellation
- To book ‘walk-in’ exams on organisational systems and record data accurately
- To answer incoming calls in a professional manner and providing an excellent level of service to patients
- To maintain a professional appearance at all times
- Handle incoming post and deliveries and post outgoing letters
- To be aware of the process for all self-referrals and transfer through to the private team
- To ensure exams are all protocolled and booked correctly on relevant system and accurately updated
- To understand the preparation and special instructions for particular exams and to advise the patient accordingly
- To build and maintain good relationships with patients, referrers, Consultants and Cora Staff
- Be responsible for opening up and locking clinic at the end of the business day
- Be point of care for emergency service and ERS patient transport services
- To comply with all related policies and procedures
Who we’re looking for
We are looking for a proactive and personable individual who thrives in a busy, patient-focused environment. You will be the first point of contact for patients, so a warm, professional, and approachable manner is essential. Previous experience in a healthcare or front-of-house role is beneficial, but not essential—we value attitude, reliability, and a willingness to learn.
We are Cora Health
Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services,
diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services.
We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward
Receptionist - Bank in Norwich employer: Cora Health
Cora Health is an excellent employer that prioritises the well-being and professional growth of its employees. With a supportive work culture that encourages collaboration between clinical teams and suppliers, you will have the opportunity to make a meaningful impact in healthcare supply chain management. Located in Brentford, the hybrid working options provide flexibility, while our commitment to cost-saving initiatives ensures a dynamic and rewarding work environment.
