At a Glance
- Tasks: Be the first voice patients hear, guiding them through their care journey.
- Company: Cora Health, a leading provider of community healthcare services in the UK.
- Benefits: No weekends, up to 30 days holiday, hybrid working, and wellness support.
- Other info: Career progression opportunities and flexible working environment.
- Why this job: Make a real impact in healthcare while developing your customer service skills.
- Qualifications: Great customer service skills and a passion for helping people.
The predicted salary is between 24800 - 24800 € per year.
Salary: £24,800 + Benefits
Location: Quorum Business Park, Newcastle upon Tyne
Hours: Full-time, 37.5 hrs (Mon–Fri, 8:30am–5:00pm)
Hybrid: 50% remote after probation
Start Date: 22nd June 2026
Interviews: starting 21st May 2026
Why Join Us?
- No weekends, bank holidays, or late shifts
- Hybrid working after probation
- Up to 30 days’ holiday + Birthday off
- Wellness support & Employee Assistance Programme
- Performance awards & discounts (Blue Light, healthcare)
- Learning & development through Cora Academy
- Career progression opportunities
- Electric car & cycle-to-work schemes
About the Role
Be the first voice patients hear at Cora Health. As a Patient Care Advisor, you’ll handle calls and emails, book appointments, and guide patients with musculoskeletal (MSK) conditions through their care journey. No healthcare experience needed—just great customer service skills and a passion for helping people.
What We’re Looking For
- Warm, friendly, and professional approach
- Strong customer service experience (contact centre experience a plus)
- Excellent communication and IT skills
- Flexible, positive, and empathetic attitude
- Ability to work Mon–Fri, 8:30am–5:00pm
About Cora Health
We’re a leading provider of community healthcare services in the UK, delivering MSK care, diagnostics, physiotherapy, pain management, mental health support, and more. Our mission: make healthcare accessible and straightforward for everyone. Ready to make a real impact? Apply now and start your career with Cora Health!
(Please note: Candidates need to be able to attend the office in Newcastle 3 out of 5 days per week.)
Please note: Previously unsuccessful applicants within 6 months will not be considered.
Patient Care Advisor employer: Cora Health Group Ltd
Cora Health is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture with no weekend or late shifts. Located in the vibrant Quorum Business Park, Newcastle upon Tyne, employees enjoy hybrid working options, generous holiday allowances, and access to wellness programmes, making it an ideal place for those seeking a fulfilling career in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor
✨Tip Number 1
Get to know the company! Research Cora Health and understand their mission and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Care Advisor, you'll need to be warm and friendly. Role-play with a friend or family member to get comfortable with common interview questions and scenarios.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for a customer. This will demonstrate your ability to handle calls and emails effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the Cora Health team.
We think you need these skills to ace Patient Care Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped others and what makes you a great fit for our Patient Care Advisor role.
Be Yourself:Let your personality shine through in your written application. We’re looking for warm, friendly, and professional individuals, so don’t be afraid to show us who you are!
Tailor Your Application:Take the time to tailor your application to the job description. Mention specific skills and experiences that relate to the role at Cora Health, especially your communication and IT skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Cora Health Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Patient Care Advisor does. Familiarise yourself with the responsibilities like handling calls, booking appointments, and guiding patients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since strong customer service experience is key for this position, prepare examples from your past roles where you’ve excelled in helping customers. Think about specific situations where you went above and beyond to assist someone, as this will demonstrate your suitability for the role.
✨Practice Empathy and Communication
As a Patient Care Advisor, you'll need to be warm and friendly. During the interview, practice speaking clearly and empathetically. You might even want to role-play common scenarios with a friend to get comfortable with how to communicate effectively with patients.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
