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- Tasks: Be the friendly voice of Cora Health, helping patients with queries and bookings.
- Company: Join Cora Health, a leading community healthcare provider in the UK.
- Benefits: Gain valuable experience in customer service with ongoing training and support.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Customer service background preferred; no healthcare experience needed.
- Other info: Dynamic team environment based in Hull with growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
BETA Your feedback will help us to improve this service.
We are growing, and we want you to grow with us! We are looking for a special kind of candidate to join our Patient Care Centre at Cora Health, where we care deeply about what we do and the impact we have on our patients. Our Patient Care Advisors are at the heart of our operations, and our success is built on individuals who are committed to delivering excellence for our patients and communicating in a clear, concise, warm, and friendly way. Patient Care Advisors are the first point of contact for our patients and the voice of Cora Health, handling patient queries and appointment booking requirements by phone and email, following our processes and procedures whilst bringing your personality and self to the role and demonstrating our core values. We start with a can-do attitude: We love a challenge, and approach everything with a positive mindset; we\\\’re problem solvers who are constantly innovating and striving to find better ways of doing things. We act with empathy: Trust is at the heart of healthcare. And trust starts by listening and acting with respect and consideration – for our patients, our partners and our people. We\\\’re committed to better: It\\\’s hard work, but we love what we do. There\\\’s no room for a half-hearted approach to healthcare – it requires dedication, and that\\\’s what everyone here has. All successful applications will complete a full in-depth induction with ongoing support to ensure you become a brilliant patient care advisor.
Main duties of the job
Could you be the first voice a patient hears? Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you. This role is based in our Hull RMC. The great news is to start a brilliant career at Cora Health as a Patient Care Advisor, no healthcare experience is required. We are looking for individuals who have a background in customer service and some contact centre and call handling experience too. We call our Customer Service colleagues Patient Care Advisors or PCAs for short. Patient Care Advisors are an invaluable part of the Cora Health service. The service helps people who are accessing our services, guiding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment. We want to make a person\\\’s care as straightforward as possible, by providing one point of contact as close to their home as we can.
About us
Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services. We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.
Details
Date posted: 16 October 2025
Pay scheme: Other
Salary: £25,467 a year
Contract: Permanent
Working pattern: Full-time
Reference number: RMC05
Job locations
Unit 30, K3 Business park, Clough R
Hull
E Riding of Yorkshire
HU5 1SW
Job responsibilities
Healthshare and Connect Health have come together as one organisation – Cora Health – combining our decades of experience in providing healthcare services on behalf of the NHS
Person Specification
Qualifications
Experience
- Previous call centre experience
Job summary
We are growing, and we want you to grow with us! We are looking for a special kind of candidate to join our Patient Care Centre at Cora Health, where we care deeply about what we do and the impact we have on our patients. Our Patient Care Advisors are at the heart of our operations, and our success is built on individuals who are committed to delivering excellence for our patients and communicating in a clear, concise, warm, and friendly way. Patient Care Advisors are the first point of contact for our patients and the voice of Cora Health, handling patient queries and appointment booking requirements by phone and email, following our processes and procedures whilst bringing your personality and self to the role and demonstrating our core values; We start with a can-do attitude: We love a challenge, and approach everything with a positive mindset; we\\\’re problem solvers who are constantly innovating and striving to find better ways of doing things. We act with empathy: Trust is at the heart of healthcare. And trust starts by listening and acting with respect and consideration – for our patients, our partners and our people. We\\\’re committed to better: It\\\’s hard work, but we love what we do. There\\\’s no room for a half-hearted approach to healthcare – it requires dedication, and that\\\’s what everyone here has. All successful applications will complete a full in-depth induction with ongoing support to ensure you become a brilliant patient care advisor
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Cora Health Group Limited
Address: Unit 30, K3 Business park, Clough R, Hull, E Riding of Yorkshire, HU5 1SW
Employer\\\’s website: http://www.corahealth.co.uk/
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Patient Care Advisor - RMC employer: Cora Health Group Limited
Contact Detail:
Cora Health Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Advisor - RMC
✨Tip Number 1
Get to know Cora Health! Familiarise yourself with our services and core values. This will help you connect with the team during interviews and show that you're genuinely interested in being part of our mission.
✨Tip Number 2
Practice your communication skills! As a Patient Care Advisor, you'll need to be warm and friendly. Try role-playing common patient scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of how you've tackled challenges in previous roles. We love candidates who demonstrate empathy and a commitment to bettering themselves and others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to take the first step towards joining our amazing team at Cora Health.
We think you need these skills to ace Patient Care Advisor - RMC
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your values align with ours.
Be Clear and Concise: Remember, communication is key in this role. Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon to show us you can communicate effectively.
Highlight Relevant Experience: Even if you don’t have healthcare experience, we value customer service backgrounds. Share any relevant experiences that showcase your ability to handle queries and provide excellent support, as this is what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cora Health Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research Cora Health. Understand their core values, services, and mission. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Patient Care Advisor, clear and friendly communication is key. Practice articulating your thoughts concisely and warmly. You might even want to role-play common patient scenarios with a friend to get comfortable with the kind of interactions you'll be handling.
✨Emphasise Your Customer Service Experience
Highlight any previous customer service roles you've had, especially those involving call handling or contact centre work. Share specific examples of how you’ve successfully resolved queries or supported customers, as this will demonstrate your ability to thrive in a similar environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
