At a Glance
- Tasks: Be the friendly voice guiding patients through their healthcare journey.
- Company: Cora Health, a leading community healthcare provider in the UK.
- Benefits: Comprehensive training, career development, and a supportive work environment.
- Other info: Join a dynamic team with opportunities for growth and learning.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 24000 - 36000 € per year.
We are growing, and we want you to grow with us! We are looking for a special kind of candidate to join our Patient Care Centre at Cora Health, where we care deeply about what we do and the impact we have on our patients. Our Patient Care Advisors are at the heart of our operations, and our success is built on individuals who are committed to delivering excellence for our patients and communicating in a clear, concise, warm, and friendly way.
Patient Care Advisors are the first point of contact for our patients and the voice of Cora Health, handling patient queries and appointment booking requirements via phone and email, following our processes and procedures whilst bringing your personality and self to the role and demonstrating our core values.
Could you be the first voice a patient hears? Are you caring, committed, and driven to provide a first-class service? Then we would love to hear from you. This role is based in our Hull RMC. The great news is to start a brilliant career at Cora Health as a Patient Care Advisor, no healthcare experience is required. We are looking for individuals who have a background in customer service and some contact centre and call handling experience too.
Patient Care Advisors are an invaluable part of the Cora Health service. The service helps people who are accessing our services, guiding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment. We want to make a person’s care as straightforward as possible, by providing one point of contact as close to their home as we can.
Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services. We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.
We start with a can-do attitude: We love a challenge, and approach everything with a positive mindset; we’re problem solvers who are constantly innovating and striving to find better ways of doing things.
We act with empathy: Trust is at the heart of healthcare. And trust starts by listening and acting with respect and consideration - for our patients, our partners and our people.
We’re committed to better: It’s hard work, but we love what we do. There’s no room for a half-hearted approach to healthcare - it requires dedication, and that’s what everyone here has.
All successful applications will complete a full in-depth induction with ongoing support to ensure you become a brilliant patient care advisor. We will continue to provide opportunities for you to learn, develop and grow in the role and beyond with Cora Health by providing learning workshops, training and development, access to our learning academy and plenty of internal progression opportunities.
Person Specification
- Previous Call Centre Experience Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Care Advisor employer: Cora Health Group Limited
Cora Health is an exceptional employer that prioritises the growth and well-being of its employees, particularly in the role of Patient Care Advisor. Located in Hull, our vibrant work culture fosters a supportive environment where you can thrive, with comprehensive training and development opportunities to enhance your skills. Join us to make a meaningful impact on patient care while enjoying a fulfilling career in community healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor
✨Tip Number 1
Get to know Cora Health! Familiarise yourself with our services and values. When you understand what we stand for, you can show genuine enthusiasm during interviews, which is a big plus.
✨Tip Number 2
Practice your communication skills! As a Patient Care Advisor, you'll be the first voice our patients hear. Role-play with friends or family to nail that warm and friendly tone we love.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past customer service roles where you turned a challenging situation into a positive outcome. We want to see how you handle pressure!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Cora Health. Let’s get you started on this exciting journey!
We think you need these skills to ace Patient Care Advisor
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express yourself while keeping it professional. Remember, we’re looking for someone who can connect with our patients in a warm and friendly way.
Highlight Relevant Experience:Even if you don’t have healthcare experience, make sure to showcase any customer service or call centre experience you have. We value those skills highly, as they’re crucial for a Patient Care Advisor. Tailor your application to reflect how your past roles have prepared you for this position.
Be Clear and Concise:We appreciate clarity in communication, so keep your application straightforward and to the point. Use simple language and avoid jargon. This will not only help us understand your qualifications better but also demonstrate your ability to communicate effectively, which is key for this role.
Apply Through Our Website:Make sure to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows that you’re keen on joining our team at Cora Health. We can’t wait to hear from you!
How to prepare for a job interview at Cora Health Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research Cora Health. Understand their services, values, and mission. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Patient Care Advisor, your ability to communicate warmly and clearly is crucial. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your capability to provide first-class service.
✨Emphasise Empathy and Problem-Solving
Cora Health values empathy and a can-do attitude. Think of situations where you’ve had to listen carefully to someone’s needs and how you approached solving their problems. Sharing these stories will highlight your alignment with their core values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for growth, or how the team collaborates. This shows that you’re not just interested in the role, but also in how you can contribute to the team’s success.
