At a Glance
- Tasks: Manage and optimise schedules for Patient Care Advisors to enhance patient experience.
- Company: Join a dedicated healthcare team focused on quality service and patient care.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Be part of a high-performing team with opportunities for continuous improvement.
- Why this job: Make a real difference in patient care while developing your analytical skills.
- Qualifications: Strong MS Office skills and experience in workforce planning tools preferred.
The predicted salary is between 30000 - 40000 € per year.
We're looking for an individual who is passionate about effective and organised service, focused on quality, who can bring their skills to ensure the Patient Experience is constantly at the forefront of everything we do. Ideally you'll have sound knowledge of MS Office (Word, Excel, PowerPoint), be highly analytical and numerate, have an understanding of high volume Backoffice/contact centre scheduling, and be familiar with workforce planning tools such as CXOne, IEX and Calabrio.
This role is critical in providing a timely, quality service that meets the needs of our patients, Patient Care Advisors (PCA's) and other stakeholders.
Key Responsibilities- Own, build and manage the PCA's blended schedules (mix of phone time, admin & shrinkage) retaining responsibility for end-to-end delivery, including on‑day management of adherence.
- Identify potential efficiencies and highlight service needs and/or gaps to the Planning team and wider PCC management.
- Provide considered and detailed reporting and commentary when required to support decisions, share best practice and drive efficiency.
- Identify and manage service improvement activities proactively, engaging and building strong relationships with stakeholders across the business.
- Report to the Senior Forecast & MI Analyst and contribute to a culture of continuous improvement within a high‑performing team.
- Strong knowledge of MS Office (Word, Excel, PowerPoint).
- Highly analytical, numerate and detail‑oriented with a strong focus on data input and accountability.
- Understanding of high volume Backoffice/contact centre scheduling.
- Experience with workforce planning tools such as CXOne, IEX, and Calabrio.
- Exceptional oral and written communication skills.
- Experience in a similar healthcare or customer‑service environment is highly desirable.
Workforce Planner in Newcastle upon Tyne employer: Cora Health Group Limited
Join our dynamic team as a Workforce Planner, where your passion for quality service and patient experience will be valued and nurtured. We offer a supportive work culture that prioritises employee growth through continuous improvement initiatives and strong stakeholder relationships, all within a healthcare environment dedicated to making a difference. Located in a vibrant area, we provide access to various professional development opportunities and a collaborative atmosphere that encourages innovation and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Planner in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to workforce planning. Think about how your skills with MS Office and workforce tools can shine through. We want to see you confident and ready to tackle any question thrown your way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the patient experience.
We think you need these skills to ace Workforce Planner in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for effective and organised service right from the start. In your application, share why you’re passionate about improving patient experiences and how you can contribute to our mission.
Highlight Relevant Skills:Make sure to showcase your knowledge of MS Office and any experience with workforce planning tools like CXOne or Calabrio. We want to know how your skills align with the role, so don’t hold back!
Be Analytical:Since this role is all about data and efficiency, include examples of how you've used your analytical skills in previous roles. Show us how you’ve identified gaps or improved processes in a high-volume environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cora Health Group Limited
✨Know Your Tools
Make sure you brush up on your knowledge of workforce planning tools like CXOne, IEX, and Calabrio. Be ready to discuss how you've used these tools in the past or how you would approach using them in this role.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical abilities. Think about times when you've identified efficiencies or gaps in scheduling and how you addressed them. This will show your potential employer that you're detail-oriented and proactive.
✨Communicate Effectively
Since exceptional communication skills are key for this role, practice articulating your thoughts clearly. You might be asked to explain complex data or reporting, so being able to convey information simply and effectively is crucial.
✨Understand the Patient Experience
Familiarise yourself with the importance of patient experience in healthcare. Be prepared to discuss how your role as a Workforce Planner can directly impact patient care and satisfaction, showing that you’re aligned with their mission.
