Service Delivery Manager in Newcastle upon Tyne

What will make you stand out from the crowd will be your passion for ensuring your team are high performers and consistently meeting our contractual and business KPIs. Inspiring your team to live these beliefs in every interaction, demonstrating our values; We start with a can do attitude, We act with empathy and We're committed to better.

You'll be a decision maker and be able to make effective decisions and recommendations to your stakeholders based on data presented to you. You'll have brilliant people skills and be able to communicate and engage in an effective manner and be able to choose the correct channels to broadcast high priority messages. With proven coaching skills you will be able to demonstrate your ability to grow a team to succession through feedback, development and encouragement.

Main duties of the job: We're excited to be recruiting for a Service Delivery Manager to join our Patient Care Coordination centre (PCC). We're looking for someone who is motivational, inspiring and organised with strong proven leadership skills, wanting to take the next step. Your focus will be to deliver and grow with implemented continuous improvements with your team and PCC, looking for solutions to mitigate any risk to the delivery of service. Along with strong leadership and communication skills to build relationships within the team and other stakeholders.

You should have a high level of being able to analyse complex information and get involved in the detail, whilst having a strategic approach to all that you do, championing change where necessary.

About us: Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services. We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.

What you'll get from us: At Cora we're passionate about investing in our colleagues, fostering professional growth, and ensuring everyone feels appreciated. We believe that happy and engaged colleagues provide exceptional patient care and will be motivated to perform at their best. Here's a glimpse of what we offer you:

• Professional Development: Enjoy a minimum of 5% of your working hours dedicated to your personal growth and development. Attend internal conferences, study days, and access clinical support tools and pathways to excel in your role and career.
• Generous Holiday Entitlement: Benefit from up to 30 days of holiday (plus public holidays) to relax and recharge. You'll also get another day off for your Birthday. If you'd like even more holiday to enjoy you can participate in our generous holiday buy and sell scheme.
• Wellness Support: Access a suite of health support tools and an employee assistance program for your well-being so you can be at your best and be your true self.
• Performance Awards: Excel in your objectives and be rewarded further for your hard work with a range of pay, gifts and incentives awarded alongside attending our annual colleague awards to be treated and feel special.
• Savings and Support: Make huge savings by making the most of Blue Light and Healthcare Services discounts as well as the very important employer pension contributions and a Christmas savings club.
• Membership Fee Reimbursement: Save your pennies, as we cover the cost of role required professional membership fees.
• Cora Clinical Education Academy: Access a wide range of bespoke learning opportunities with live and recorded sessions, to enhance your clinical knowledge and skills across all clinical pathways.
• Collaboration Opportunities: Engage with our entire clinical team through, including emergency clinical on-call support, clinical supervision, coaching and mentoring.
• Team Building: Join in on team-building and away days to build strong Cora relations with your colleagues.
• Flexibility: Work in a way that supports home life, through hybrid working options and flexibility in working hours and times.

These benefits are our way of expressing gratitude for your continuous dedication and contribution to Cora Health. We value you and are committed to making your experience with us even more rewarding.

Person Specification: Qualifications: Relevant management or leadership qualification, or equivalent leadership experience. Experience: Formal leadership or operational management training.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.