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- Tasks: Maximize group reservations revenue and ensure guest satisfaction through effective communication and organization.
- Company: Join the Copthorne Tara Hotel, a stylish 4-star hotel in Kensington, London.
- Benefits: Enjoy social events, training opportunities, employee discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team, develop your skills, and contribute to memorable guest experiences.
- Qualifications: Strong organizational skills, positive attitude, and experience in reservations or front office roles preferred.
- Other info: Must be eligible to work in the UK; great career development opportunities await!
The predicted salary is between 36000 - 60000 £ per year.
The Copthorne Tara Hotel London Kensington is looking for Senior Group Reservations Executive who will maximise revenue opportunities in the areas of group reservations, by driving sales leads and increasing conversions. The Senior Group Reservations Executivewill interact frequently with Guests and customers with the intention of earning repeat and expanded business.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Senior Group Reservations Executivekey responsibilities:
- To input Group/Block Reservations into OPERA reservations system, issue contracts and pro-formas ensuring all details are accurate and complete in line with the agreed departmental standard.
- Implement strategies to convert group enquiries into confirmed bookings, meeting or exceeding salestargets.
- Work closely with the Operations team to ensure smooth execution of group events and stays, ensuring guest satisfaction.
- To adhere to and help implement the department SOP\’s and ensure compliance from all sales team members in the department.
- To be fully conversant in the hotels revenue strategy to be able to maximize group revenue and conversion in line with the departmental conversion target. This includes knowing the groups budget and forecasted numbers and how the team can contribute to achieving these numbers.
- To ensure that the inbox fully up to date and that all quotes are responded to with in 4 hours and all other emails are dealt within 24 hours of receiving.
What are we looking for?
ASenior Group Reservations Executiveserving Millennium & Copthorne brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Good organisational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems OPERA
- Demonstrated previous experience working in the Reservations or Front office department
For you
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Apprenticeship/Placement opportunities
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- Uniform (Laundry / Dry Cleaning for Uniform)
- Meals Provided on Duty
- Length of Service related holiday scheme
- Eye Care Vouchers
- Employee Discounted Accommodation and F&B
- Life Assurance
- Recommend a Friend Scheme
- and many more.
As well as real opportunities to develop and gain promotion within the industry.
About the Hotel
The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.
Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant& Bar or relax in our tea lounge.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
Apply
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Senior Group Reservations Executive employer: Copthorne Tara Hotel London Kensington
Contact Detail:
Copthorne Tara Hotel London Kensington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Group Reservations Executive
✨Tip Number 1
Familiarize yourself with the OPERA reservations system, as it's crucial for the role. If you have experience with similar systems, be ready to discuss how that knowledge can translate to OPERA.
✨Tip Number 2
Highlight your previous experience in group reservations or front office roles during your conversations. Share specific examples of how you've successfully converted inquiries into bookings.
✨Tip Number 3
Demonstrate your understanding of revenue strategies and how they apply to group bookings. Be prepared to discuss how you can contribute to achieving sales targets.
✨Tip Number 4
Showcase your organizational skills by discussing how you manage multiple inquiries and ensure timely responses. Mention any tools or methods you use to stay organized and efficient.
We think you need these skills to ace Senior Group Reservations Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Group Reservations Executive position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in reservations or front office roles. Mention specific achievements that demonstrate your ability to drive sales leads and increase conversions.
Showcase Your Skills: Make sure to highlight your organizational, communication, and IT skills in your application. Provide examples of how you've successfully managed group reservations or customer interactions in the past.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the hotel. Mention why you are interested in working at the Copthorne Tara Hotel and how you can contribute to their team.
How to prepare for a job interview at Copthorne Tara Hotel London Kensington
✨Know the OPERA System
Familiarize yourself with the OPERA reservations system, as it's crucial for inputting group/block reservations. Be prepared to discuss your experience with similar systems and how you can leverage them to maximize revenue.
✨Demonstrate Your Sales Skills
Prepare examples of how you've successfully converted group inquiries into confirmed bookings in the past. Highlight any strategies you've implemented that led to exceeding sales targets.
✨Showcase Your Customer Service Commitment
Emphasize your dedication to providing high levels of customer service. Share specific instances where you went above and beyond to ensure guest satisfaction, especially in a group setting.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle group reservations challenges. Think about how you would ensure smooth execution of group events and stays.
