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- Tasks: Be the friendly first point of contact for guests, managing reservations and maximising hotel revenue.
- Company: Join the Copthorne Tara Hotel, a stylish 4-star hotel in vibrant Kensington.
- Benefits: Enjoy social events, training, complimentary meals, and discounts on accommodation worldwide.
- Why this job: Gain valuable experience in hospitality while working in a dynamic and supportive environment.
- Qualifications: Experience with Opera system and strong organisational skills are essential.
- Other info: Opportunities for career development and promotion within a global hotel group.
The predicted salary is between 24000 - 36000 £ per year.
The Copthorne Tara Hotel London Kensington is looking for a Reservations Agent to be the first point of contact for guests and other stakeholders, offering friendly and professional service. The role involves entering correct booking information into Opera in a timely manner and operating with a selling attitude at all times to maximise room sales and hotel revenues.
Key Responsibilities:
- Be fully conversant with the Opera system and apply it to individual and group reservations.
- Be aware of all department standards of performance and procedures and follow them.
- Obtain all information required for a reservation accurately and efficiently.
- Possess thorough product knowledge at all times and utilise this information when dealing with clients.
- Operate with a sales attitude and be aware of sales opportunities within the hotel to assist with maximisation of revenue.
- Understand departmental telephone standards and ensure calls are answered and handled in a timely manner.
Requirements:
- Experience and knowledge of Opera.
- Capacity to complete jobs within deadlines.
- Excellent organisational skills and the ability to multitask and work under pressure.
Benefits:
- Social events, wellbeing and team activities.
- Training and development.
- Cash health plan cover option available.
- Pension salary sacrifice scheme.
- Career development and salary reviews.
- Interest-free season ticket loan scheme.
- One volunteer day per year (fully paid and in addition to annual leave).
- Complimentary meals prepared by our chefs.
- Length of service related holiday scheme.
- My Millennium discount perks.
- Discount on accommodation worldwide and 50% off food and beverage outlets.
- Life assurance.
- Recommend a friend scheme.
As well as real opportunities to develop and gain promotion within the industry.
About the Hotel:
The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes' walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining standard, superior and club accommodation. Club rooms offer iconic views over the city and include club lounge access for complimentary breakfast and refreshments. Guests can sample authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands tailored to suit different types of guests.
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Successful applicants will provide their right to work in the UK which will be verified using Trust ID Scanners and Software.
Reservations Agent employer: Copthorne Tara Hotel London Kensington
Contact Detail:
Copthorne Tara Hotel London Kensington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the Opera system before applying. Since experience with this software is crucial for the Reservations Agent role, having a basic understanding or even completing an online tutorial can give you a significant edge.
✨Tip Number 2
Research the Copthorne Tara Hotel and its offerings. Knowing the hotel’s unique features and services will help you demonstrate your enthusiasm and ability to engage with potential guests effectively during interviews.
✨Tip Number 3
Practice your communication skills, especially over the phone. As a Reservations Agent, you'll need to handle calls efficiently, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 4
Highlight your organisational skills and ability to multitask in conversations. Be prepared to share examples from past experiences where you've successfully managed multiple tasks under pressure, as this is key for the role.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Reservations Agent. Familiarise yourself with the Opera system and the importance of providing excellent customer service.
Tailor Your CV: Highlight your relevant experience, especially any previous roles involving reservations or customer service. Emphasise your organisational skills and ability to multitask under pressure, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel. Mention specific experiences that demonstrate your sales attitude and knowledge of the hospitality industry.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for a Reservations Agent.
How to prepare for a job interview at Copthorne Tara Hotel London Kensington
✨Know Your Opera System
Make sure you are familiar with the Opera system, as it is crucial for the role of a Reservations Agent. Brush up on how to navigate it efficiently and be prepared to discuss your previous experience using it during the interview.
✨Demonstrate Your Sales Skills
Since the role requires a selling attitude, think of examples where you've successfully maximised sales or revenue in past positions. Be ready to share these experiences and how they can translate to the hotel environment.
✨Understand Hotel Operations
Familiarise yourself with the hotel's offerings, including room types and dining options. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position and the hotel.
✨Practice Multitasking Scenarios
Given the fast-paced nature of the job, prepare for questions about how you handle multiple tasks under pressure. You might be asked to describe a time when you successfully managed competing priorities, so have a few examples ready.
