At a Glance
- Tasks: Be the friendly face of our hotel, managing reservations and maximising sales.
- Company: Join the Copthorne Tara Hotel, a vibrant place in London Kensington.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive team environment.
- Other info: Fast-paced role with opportunities for growth in the hospitality industry.
- Why this job: Kickstart your career in hospitality while making guests feel welcome and valued.
- Qualifications: Experience with Opera system and strong organisational skills are a must.
The predicted salary is between 22000 - 26000 £ per year.
The Copthorne Tara Hotel London Kensington is looking for a Reservations Agent to be the first point of contact for guests and other stakeholders, offering friendly and professional service and to enter correct booking information into Opera in a timely manner and to operate with a selling attitude at all times in order to maximise room sales and Hotel Revenues.
Key Responsibilities:
- To be fully conversant with the Opera system and to apply it to individual and group reservations.
- To be fully aware of all department standards of performance and procedures and to follow them.
- To be fully aware of all information required for a reservation and to obtain it accurately and efficiently.
- To possess a thorough product knowledge at all times and to utilise this information when dealing with clients.
- To operate with a sales attitude and be aware of the sales opportunities within the Hotel which will assist with the maximisation of revenue.
- To have a comprehensive understanding of the departmental telephone standards and that calls are answered and handled in a timely manner in accordance with departmental standards.
Requirements:
- Experience and knowledge of Opera.
- Capacity to complete jobs within the deadlines.
- Excellent organizational skills and the ability to multitask and work under pressure.
We offer a benefits package including:
Reservations Agent employer: Copthorne Tara Hotel London Kensington
The Copthorne Tara Hotel London Kensington is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. With comprehensive training on the Opera system and a focus on maximising revenue through a sales-oriented approach, employees benefit from ongoing development opportunities in a dynamic hospitality environment. Located in the heart of Kensington, staff enjoy a supportive atmosphere that fosters both personal and professional growth, making it a rewarding place to build a career in the hospitality industry.
Contact Details:
Copthorne Tara Hotel London Kensington Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the company inside out! Research the Copthorne Tara Hotel and understand their values, services, and what makes them unique. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll be the first point of contact for guests. Role-play with friends or family to get comfortable with handling inquiries and showcasing your friendly, professional service.
✨Tip Number 3
Brush up on your Opera system knowledge! If you’re not already familiar, take some time to learn the basics. Being able to demonstrate your understanding of the system can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of friendliness and professionalism that reflects how you’d interact with our guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have with reservations or customer service. We love seeing how your background aligns with the role of Reservations Agent, especially if you've worked with systems like Opera before!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Remember, we’re looking for someone who can handle bookings efficiently, so show us you can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we offer at The Copthorne Tara Hotel.
How to prepare for a job interview at Copthorne Tara Hotel London Kensington
✨Know Your Opera
Make sure you brush up on your knowledge of the Opera system before the interview. Familiarise yourself with its features and functionalities, as you'll likely be asked how you would use it to manage reservations effectively.
✨Show Off Your Sales Skills
Prepare examples of how you've successfully maximised sales in previous roles. Think about specific situations where you identified opportunities and how you capitalised on them. This will demonstrate your selling attitude and ability to contribute to hotel revenues.
✨Master the Art of Communication
Since you'll be the first point of contact for guests, practice your communication skills. Be ready to discuss how you handle calls and inquiries, ensuring you convey a friendly and professional tone while adhering to departmental standards.
✨Stay Organised Under Pressure
Think of scenarios where you've had to multitask or work under pressure. Be prepared to share how you prioritised tasks and maintained accuracy, especially when entering booking information. This will show that you can handle the demands of the role.
