At a Glance
- Tasks: Be the friendly face of our hotel, managing bookings and maximising room sales.
- Company: Join the Copthorne Tara Hotel, a vibrant and welcoming place to work.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with plenty of chances to learn and develop.
- Why this job: Kickstart your career in hospitality and make guests feel at home.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
The Copthorne Tara Hotel London Kensington is looking for a Reservations Agent to be the first point of contact for guests and other stakeholders, offering friendly and professional service. The role involves entering correct booking information into Opera in a timely manner and operating with a selling attitude at all times in order to maximise room sales and hotel revenues.
Key responsibilities include:
- Providing excellent customer service to guests and stakeholders.
- Accurately entering booking information into the Opera system.
- Maximising room sales and hotel revenues through effective selling techniques.
Reservations Agent in London employer: Copthorne Tara Hotel London Kensington
At the Copthorne Tara Hotel London Kensington, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contributions. As a Reservations Agent, you will enjoy competitive benefits, opportunities for professional development, and the chance to work in a dynamic environment within one of London's most sought-after locations, ensuring your role is both meaningful and rewarding.
Contact Details:
Copthorne Tara Hotel London Kensington Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Tip Number 1
Make sure you know the ins and outs of the hotel industry, especially how reservations work. Brush up on your knowledge of booking systems like Opera, as it’ll show you’re ready to hit the ground running!
✨Tip Number 2
When you get the chance to chat with potential employers, don’t just talk about your experience—show them your personality! Being friendly and professional is key in this role, so let your enthusiasm shine through.
✨Tip Number 3
Practice your selling skills! Think of ways to upsell rooms or services during your interviews. This will demonstrate that you understand the importance of maximising room sales and hotel revenues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of friendliness and professionalism that reflects how you’d interact with our guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or reservations. We love seeing how your background aligns with the role of a Reservations Agent, so be specific about your skills and achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Copthorne Tara Hotel London Kensington
✨Know Your Stuff About Opera
Make sure you brush up on your knowledge of the Opera booking system. Familiarise yourself with its features and functionalities, as you'll likely be asked how you would handle specific booking scenarios during the interview.
✨Show Off Your People Skills
As a Reservations Agent, you'll be the first point of contact for guests. Practice your friendly and professional communication skills. Think of examples where you've provided excellent customer service and be ready to share them.
✨Demonstrate a Selling Attitude
The role requires a selling attitude to maximise room sales. Prepare to discuss how you would upsell services or rooms. Think of creative ways to enhance guest experiences while boosting hotel revenues.
✨Research the Hotel
Get to know the Copthorne Tara Hotel London Kensington inside out. Understand its unique selling points, amenities, and target market. This will not only help you answer questions but also show your genuine interest in the position.
