At a Glance
- Tasks: Register and check out guests while providing top-notch customer service.
- Company: Millennium Hotels UK, a supportive and growth-focused workplace.
- Benefits: Career development through M Academy, flexible hours, and a friendly team.
- Other info: Great opportunity for career advancement within the hospitality industry.
- Why this job: Join a dynamic team and make guests feel welcome every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 15 € per hour.
Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You'll learn not only from fellow colleagues, but also through our M Academy, where you'll be able to advance your career with apprenticeship and develop your career within our Brands.
The Copthorne Tara Hotel London Kensington is seeking a Casual Receptionist who will be responsible for:
- Accurately registering guests into the hotel and checking guests out of the hotel, making provisions for when the system is down for audit, maintaining records of transactions to be posted onto the live system.
- Efficiently responding to any guest enquiries and communicating effectively with colleagues and superiors.
- Assisting the Shift Leader by undertaking miscellaneous additional tasks, for example, checking market codes, passport numbers, and nationality.
- Providing excellent customer service by ensuring that guests' first impressions are of a courteous and professional Reception team.
- Being fully cognisant with the hotel computer system and applying the knowledge in the most appropriate manner according to the guest requirements.
- Having full knowledge of hotel room rates and policies as applied to guests, and actively earning revenue for the hotel.
- Processing non-arrival reservations, researching the booking to ensure it is accurate in all respects.
Casual Receptionist employer: Copthorne Tara Hotel London Kensington
At Millennium Hotels UK, we pride ourselves on fostering a supportive and dynamic work environment where your skills are valued and your career can flourish. As a Casual Receptionist at the Copthorne Tara Hotel London Kensington, you'll benefit from our M Academy for professional development, enjoy a culture of teamwork and excellence, and have the opportunity to make a meaningful impact on our guests' experiences in one of London's most vibrant locations.
Contact Detail:
Copthorne Tara Hotel London Kensington Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and answers. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional when you show up for interviews or networking events.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Casual Receptionist. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Casual Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to customise your application for the Casual Receptionist role. Highlight relevant experiences and skills that align with what we’re looking for, especially in customer service and communication.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for our team at Millennium Hotels UK.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Copthorne Tara Hotel London Kensington
✨Know the Hotel Inside Out
Before your interview, make sure you research Millennium Hotels UK and the Copthorne Tara Hotel London Kensington. Familiarise yourself with their services, values, and any recent news. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Practice Customer Service Scenarios
As a Casual Receptionist, you'll be the first point of contact for guests. Prepare for common customer service scenarios by practising how you would handle various situations, such as difficult guests or system outages. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, highlight your experience in communicating with colleagues and customers. Use examples that showcase your ability to convey information clearly and professionally, which is crucial for maintaining a positive guest experience.
✨Be Ready to Discuss Revenue Generation
Understanding hotel room rates and policies is essential. Be prepared to discuss how you can contribute to revenue generation for the hotel. Think about ways you could upsell services or improve guest satisfaction, as this will show your commitment to the hotel's success.
