Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Night team to ensure a safe and welcoming environment for guests.
- Company: Join the Copthorne Hotel Slough-Windsor, part of Millennium Hotels and Resorts with over 120 hotels worldwide.
- Benefits: Enjoy perks like discounted accommodation, meals on duty, and a pension plan.
- Why this job: Be part of a dynamic team in a vibrant hotel setting with growth opportunities.
- Qualifications: Experience in managing a front desk team and excellent communication skills are essential.
- Other info: Night shifts required; must be eligible to work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
The Copthorne Hotel Slough - Windsor is seeking an experienced Night Manager who is responsible for leading the Night team in consistently delivering a safe and welcoming environment for guests and staff whilst maximising revenues and maintaining a professional approach in all encounters. They will report to our Front Office Manager.
As Night Manager your key responsibilities include:
- Assuming and demonstrating the role of senior manager on duty during the rostered night hours
- Responsible for ensuring excellent communications between Day and Night team
- Ensuring for the safe-keeping and administration of the main DM safe and all monies during the night
- Responsible for the training and performance management of Night staff
- Ensuring and being able to demonstrate confidence and competence in all emergency procedures
- Ensuring the Night team are best served and able to manage guest expectations, concerns and queries
- The smooth running and delivery of all night audit requirements
- Being responsible for the safe service of alcohol
As Night Manager the essential skills required:
- Able to work night shifts
- Experience of managing a front desk team and previous staff training experience
- Excellent communication skills both verbal and written
- Committed to delivering excellent customer service both face to face and telephone
- Excellent presentation skills
- Good knowledge of health and safety
About the Hotel
The Copthorne Hotel Slough-Windsor is ideally situated, close to historical Windsor and the prestigious Slough Trading Estate. The hotel offers 219 comfortable guest rooms, 24-hour concierge service, impeccable customer service and modern amenities, as well as an indoor swimming pool and sauna.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections; Lengs Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
For you
We offer a benefits package including:
- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage and Hotel Restaurants
- Friends and Family, (discounted) Accommodation Rate
- Length of Service-related holiday scheme
- Uniform (Laundry / Dry Cleaning for Uniform)
- Eye Care Vouchers
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
- Car Parking
As well as real opportunities to develop and gain promotion within the industry. We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
Night Manager employer: Copthorne Hotel Slough - Windsor
Contact Detail:
Copthorne Hotel Slough - Windsor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the Copthorne Hotel's values and customer service standards. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight your experience in managing night teams or front desk operations. Be ready to share specific examples of how you've successfully handled guest concerns or emergencies in previous roles.
✨Tip Number 3
Prepare to discuss your training methods for staff. The role requires performance management, so think about how you can showcase your ability to develop and motivate a team effectively.
✨Tip Number 4
Brush up on health and safety regulations relevant to the hospitality industry. Being knowledgeable in this area will not only boost your confidence but also show your commitment to maintaining a safe environment for guests and staff.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in night operations. Emphasise your leadership skills and any previous roles where you managed a team or handled customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Night Manager role. Mention your experience with night audits, staff training, and emergency procedures to demonstrate your suitability for the position.
Showcase Communication Skills: In both your CV and cover letter, highlight your excellent verbal and written communication skills. Provide examples of how you've effectively communicated with teams and guests in past roles.
Highlight Customer Service Commitment: Illustrate your commitment to delivering exceptional customer service. Share specific instances where you went above and beyond to meet guest expectations, especially during night shifts.
How to prepare for a job interview at Copthorne Hotel Slough - Windsor
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed teams in the past, particularly in high-pressure situations.
✨Emphasise Communication Proficiency
Excellent communication is key for this role. Be prepared to discuss how you ensure effective communication between day and night teams. Highlight any experiences where your communication skills helped resolve issues or improve team dynamics.
✨Demonstrate Customer Service Commitment
The hotel industry thrives on exceptional customer service. Prepare to share instances where you've gone above and beyond to meet guest expectations. This will show your dedication to providing a welcoming environment.
✨Familiarise Yourself with Health and Safety Protocols
Given the importance of health and safety in this role, brush up on relevant protocols and procedures. Be ready to discuss how you've implemented safety measures in previous positions, as well as your understanding of emergency procedures.
