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- Tasks: Lead a dynamic team to deliver exceptional food and beverage service.
- Company: Join the iconic Copthorne Hotel Newcastle with stunning riverside views.
- Benefits: Enjoy meals on duty, employee discounts, and a pension plan.
- Other info: Great opportunities for career growth and development in the hospitality industry.
- Why this job: Be part of a fast-paced environment where your customer service skills shine.
- Qualifications: Previous supervisory experience in food and beverage is essential.
The predicted salary is between 27060 - 27060 £ per year.
Do you enjoy talking to people and thrive off working in a fast-paced environment? Are you quick on your feet (literally and metaphorically) and have a polite and friendly attitude? If yes, we'd like to meet you! We are looking for dynamic individuals that put great customer service at the heart of everything that they do. Using your creative nature and personality, you will work alongside the team and lead by example to drive their performance in delivering excellent customer service in all interactions, and profitability through driving sales and minimising wastage.
Responsibilities of an F&B Supervisor:
- The service of food and beverage products in the restaurant, either working within the bar, breakfast or evening restaurant team.
- Being able to confidently communicate all our food and beverage offerings available to customers.
- Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
- Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly.
- Managing day-to-day staffing needs, planning and assigning work and contributing to setting performance and development goals for team members.
- Ensuring the team deliver on quality and guest satisfaction goals. Helping guests with their requests and complaints - making sure you maintain a high level of guest satisfaction.
- Making sure food and drinks are secure and stored safely - always keeping stocks replenished and minimising waste.
- Supporting in the management of food and beverage inventory procedures, ensuring minimum and maximum stocks for all food, beverage, material, and equipment are maintained consistently.
The experience & qualifications required are:
- Previous experience in a food and beverage supervisory/team leader position.
- Attentive, professional customer service skills.
- The ability to work well under pressure and as part of a big team.
- Experience of processing payments (ideally on Micros) would be advantageous.
- As the position covers breakfast, M&E functions or dinner service, the right candidate would need to be available for a variety of shifts over mornings and evenings, sometimes into the early hours.
About the Hotel
Situated on the iconic Newcastle Quayside overlooking the famous River Tyne, the Copthorne Hotel Newcastle is perfect for both the business and leisure traveller. The hotel provides modern guest rooms which combine standard, club and suite accommodation all of which have picturesque riverside views. Dining facilities at the hotel include The Quay 7 Restaurant which offers an à la carte menu with a variety of seasonal dishes. The Quay 7 bar and outdoor terrace offer an extensive wine list and a selection of beers and spirits, along with a variety of hot beverages.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Leng's Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
For you
We offer a benefits package including:
- Enrolment into Pension Plan.
- Meals Provided on Duty.
- Employee Discounted Accommodation.
- Employee Discount on Food & Beverage and Hotel Restaurants.
- Friends and Family, (discounted) Accommodation Rate.
- Length of Service related holiday scheme.
- Long Service Awards.
- Employee of the Month.
- Recommend a Friend Scheme.
- Free Car Parking (subject to availability).
... as well as real opportunities to develop and gain promotion within the industry. We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
If this sounds like the perfect opportunity for you then please, apply now!
Salary £27,060.80
Food and Beverage Supervisor in Sunderland employer: Copthorne Hotel Newcastle
Contact Detail:
Copthorne Hotel Newcastle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Supervisor in Sunderland
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, think of examples from your past experiences where you’ve gone above and beyond for a guest. Be ready to share these stories during your chat.
✨Tip Number 3
Dress the part! First impressions matter, especially in the hospitality industry. Make sure you look smart and professional when you walk into that interview. It shows you care about the role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Food and Beverage Supervisor in Sunderland
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and polite attitude that matches our vibe.
Tailor Your Experience: Make sure to highlight your previous experience in food and beverage roles. We’re looking for dynamic individuals, so connect your past roles to how you can lead our team and enhance customer service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Food and Beverage Supervisor role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Copthorne Hotel Newcastle.
How to prepare for a job interview at Copthorne Hotel Newcastle
✨Know Your Menu Inside Out
Make sure you’re familiar with the food and beverage offerings at the hotel. Being able to confidently discuss the menu and suggest items will show your passion for customer service and your readiness for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you’ve gone above and beyond to ensure guest satisfaction, as this is key for a Food and Beverage Supervisor.
✨Demonstrate Team Leadership
Be ready to talk about your experience in leading teams. Share specific instances where you’ve motivated your team or handled staffing challenges, as this will highlight your ability to manage day-to-day operations effectively.
✨Stay Calm Under Pressure
Since the role involves working in a fast-paced environment, think of scenarios where you successfully managed stress or high-pressure situations. This will reassure the interviewers that you can handle the demands of the job.