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- Tasks: Lead a dynamic team to deliver exceptional food and beverage service.
- Company: Join the iconic Copthorne Hotel Newcastle on the stunning Quayside.
- Benefits: Enjoy meals on duty, discounts, and opportunities for career growth.
- Other info: Flexible shifts available; perfect for students looking to gain experience.
- Why this job: Be part of a vibrant team and enhance guest experiences every day.
- Qualifications: Previous supervisory experience in food and beverage is essential.
The predicted salary is between 27060 - 27060 £ per year.
Do you enjoy talking to people and thrive off working in a fast-paced environment? Are you quick on your feet (literally and metaphorically) and have a polite and friendly attitude? If yes, we'd like to meet you! We are looking for dynamic individuals that put great customer service at the heart of everything that they do. Using your creative nature and personality, you will work alongside the team and lead by example to drive their performance in delivering excellent customer service in all interactions, and profitability through driving sales and minimising wastage.
Responsibilities of an F&B Supervisor:
- The service of food and beverage products in the restaurant, either working within the bar, breakfast or evening restaurant team.
- Being able to confidently communicate all our food and beverage offerings available to customers.
- Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
- Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly.
- Managing day-to-day staffing needs, planning and assigning work and contributing to setting performance and development goals for team members.
- Ensuring the team deliver on quality and guest satisfaction goals. Helping guests with their requests and complaints - making sure you maintain a high level of guest satisfaction.
- Making sure food and drinks are secure and stored safely - always keeping stocks replenished and minimising waste.
- Supporting in the management of food and beverage inventory procedures, ensuring minimum and maximum stocks for all food, beverage, material, and equipment are maintained consistently.
The experience & qualifications required are:
- Previous experience in a food and beverage supervisory/team leader position.
- Attentive, professional customer service skills.
- The ability to work well under pressure and as part of a big team.
- Experience of processing payments (ideally on Micros) would be advantageous.
- As the position covers breakfast, M&E functions or dinner service, the right candidate would need to be available for a variety of shifts over mornings and evenings, sometimes into the early hours.
About the Hotel
Situated on the iconic Newcastle Quayside overlooking the famous River Tyne, the Copthorne Hotel Newcastle is perfect for both the business and leisure traveller. The hotel provides modern guest rooms which combine standard, club and suite accommodation all of which have picturesque riverside views. Dining facilities at the hotel include The Quay 7 Restaurant which offers an à la carte menu with a variety of seasonal dishes. The Quay 7 bar and outdoor terrace offer an extensive wine list and a selection of beers and spirits, along with a variety of hot beverages.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Leng's Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
For you
We offer a benefits package including:
- Enrolment into Pension Plan.
- Meals Provided on Duty.
- Employee Discounted Accommodation.
- Employee Discount on Food & Beverage and Hotel Restaurants.
- Friends and Family (discounted) Accommodation Rate.
- Length of Service related holiday scheme.
- Long Service Awards.
- Employee of the Month.
- Recommend a Friend Scheme.
- Free Car Parking (subject to availability).
... as well as real opportunities to develop and gain promotion within the industry. We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in the UK which will be verified using Trust ID Scanners and Software.
If this sounds like the perfect opportunity for you then please, apply now!
Salary £27,060.80
Food and Beverage Supervisor employer: Copthorne Hotel Newcastle
Contact Detail:
Copthorne Hotel Newcastle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Supervisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to express yourself clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your personality! The job description mentions a friendly attitude, so don’t be afraid to let your character shine through during the interview. A warm smile and positive energy can go a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job. Don’t miss out on this opportunity!
We think you need these skills to ace Food and Beverage Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and polite attitude that matches our vibe.
Tailor Your Experience: Make sure to highlight your previous experience in food and beverage roles. We’re looking for dynamic individuals, so connect your past experiences to the responsibilities listed in the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Copthorne Hotel Newcastle.
How to prepare for a job interview at Copthorne Hotel Newcastle
✨Know Your Menu Inside Out
Make sure you’re familiar with the food and beverage offerings at the hotel. Being able to confidently discuss the menu and suggest items will show your passion for the role and impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to ensure guest satisfaction, as this is crucial for a Food and Beverage Supervisor.
✨Demonstrate Team Leadership
Be ready to talk about your experience in leading a team. Share instances where you’ve motivated your colleagues or resolved conflicts, as they’ll want to see that you can manage day-to-day staffing needs effectively.
✨Stay Calm Under Pressure
Since the role involves working in a fast-paced environment, prepare to discuss how you handle stress. Share strategies you use to stay organised and maintain high service standards during busy shifts.