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For Companies At a Glance
- Tasks: Lead the hotel operations, ensuring top-notch guest experiences and financial success.
- Company: Join Millennium Hotels and Resorts, a global leader with over 120 hotels worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team in a stunning location, making a real impact on guest satisfaction.
- Qualifications: Proven experience in hotel management with strong leadership and communication skills.
- Other info: Must be eligible to work in the UK; we value diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready for your next adventure?
We're looking for a General Manager to join the team atCopthorne Hotel Manchester
As a General Manager you will be working hand in hand with the Cluster General Manager and will oversee day-to-day running of the hotel by maximising financial returns, driving development of people, creating and maintaining a unique guest experience, executing brand standards, and building awareness of hotel and brand in the local community.
The responsibilities of the General Manager will include:
- Achieving budgeted targets and consistently deliver Brand and Company standards.
- Ensuring all employees display a professional, positive attitude, increase customer satisfaction levels and surpass customer expectations.
- Oversee the day to day operation of the Hotel ensuring strict compliance with agreed standards, policies and procedures.
- Developing, implementing and evaluating the agreed department goals and KPIs to support the business meet its strategic targets.
- To ensure the highest level of customer satisfaction by creating and implementing agreed department standards to achieve increased customer loyalty and retention, external recognition and business growth.
- Lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the Hotel.
- Ensuring compliance with HR policies and procedures by all members of staff.
- Proactively manage resources to increase sales and profit levels and reduce operating costs, whilst adhering to agreed standards.
To be successful in this role you will have:
- An already exceptional track record driving business in a similar role within a full-service hotel
- Experience working in a branded hotel
- A strong commercial acumen.
- Effective communication and leadership skills, with the ability to communicate across of levels
About the Hotel:
The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK. The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation. The Clippers Brasserie offers a traditional menu with views over Salford Quays. The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.
About the group:
Millennium Hotels and Resorts own and operate a portfolio of over 120 hotels worldwide. In Europe, our 20 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; MSocial Collection, Lengs Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
AMRT1_UKCT
General Manager employer: Copthorne Hotel Manchester
Contact Detail:
Copthorne Hotel Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the Copthorne Hotel Manchester and its unique offerings. Understanding the hotel's brand standards and guest experience will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Network with current or former employees of Millennium Hotels and Resorts. They can provide valuable insights into the company culture and expectations, which can be beneficial for your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your leadership skills and ability to drive business results in a hotel setting. Highlighting measurable outcomes will make your candidacy stand out.
✨Tip Number 4
Stay updated on industry trends and challenges facing the hospitality sector. Being knowledgeable about current issues will allow you to engage in meaningful conversations during interviews and show your commitment to the role.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing a full-service hotel and showcases your track record of driving business success. Use specific examples that demonstrate your commercial acumen and leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of the Copthorne Hotel's values. Mention how you can contribute to creating a unique guest experience and achieving budgeted targets.
Highlight Relevant Experience: In your application, emphasize your previous roles in branded hotels and any specific achievements related to customer satisfaction and team development. This will show that you have the necessary experience to excel as a General Manager.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at Copthorne Hotel Manchester
✨Showcase Your Leadership Skills
As a General Manager, effective leadership is crucial. Be prepared to discuss your previous experiences in leading teams, resolving conflicts, and fostering a positive work environment. Share specific examples that highlight your ability to motivate and develop staff.
✨Demonstrate Commercial Acumen
Highlight your understanding of financial management and how you've successfully driven business growth in past roles. Discuss strategies you've implemented to maximize revenue and reduce costs, as well as how you measure success against KPIs.
✨Emphasize Customer Satisfaction
Customer experience is key in the hospitality industry. Prepare to talk about how you've enhanced guest satisfaction in previous positions. Provide examples of initiatives you've led that resulted in increased customer loyalty and positive feedback.
✨Familiarize Yourself with Brand Standards
Research the Copthorne Hotel brand and its standards. Be ready to discuss how you would ensure compliance with these standards while also creating a unique guest experience. Showing that you understand the brand's values will set you apart.
