At a Glance
- Tasks: Welcome guests and ensure smooth check-in/check-out processes.
- Company: Join the vibrant team at Copthorne Hotel Manchester, a leading hospitality destination.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a supportive team that values excellent service and guest satisfaction.
- Qualifications: Previous hotel Front Office experience at supervisory level is required.
- Other info: Participate in Duty Management shifts and enhance your leadership skills.
The predicted salary is between 28800 - 43200 £ per year.
The Copthorne Hotel Manchester is seeking an experienced Assistant Front Office Manager Do you have hotel Front Office experience at supervisory level? Are you an excellent service provider? Are you looking for an exciting new opportunity? If youve answered yes to the above, we could be an ideal opportunity for you. As Assistant Front Office Manager, responsibilities will include: Providing a warm welcome to all guests at check-in, check-out and all interactions with the Front Office team Ensuring standards and procedures are followed consistently Supporting the team on a day-day basis, by providing training, constructively highlighting areas for improvement and ensuring the team deliver required standards Communicating effectively with all departments, as required, regarding guest needs and important information for the successful operation of the hotel Being knowledgeable about the hotel facilities, promotions and local area Supporting the management team by participating in the Duty Management shifts We are keen to hear from applicants with the following: Previous hotel Front Office experience as Shift Leader/Supervisor/Management level Excellent communications skills A…
Assistant Front Office Manager employer: Copthorne Hotel Manchester
Contact Detail:
Copthorne Hotel Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Make sure to highlight your previous experience in hotel front office roles during any networking opportunities. Connect with current or former employees of the Copthorne Hotel Manchester on platforms like LinkedIn to gain insights and potentially get a referral.
✨Tip Number 2
Familiarize yourself with the specific services and amenities offered by the Copthorne Hotel Manchester. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the position.
✨Tip Number 3
Practice your communication skills, as they are crucial for this role. Consider role-playing scenarios where you interact with guests or resolve issues, which can help you feel more confident during the interview process.
✨Tip Number 4
Be prepared to discuss how you would handle specific situations that may arise in a front office setting. Think about examples from your past experiences that showcase your problem-solving abilities and customer service skills.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous hotel Front Office experience, especially in supervisory roles. Detail specific responsibilities and achievements that showcase your ability to manage a team and provide excellent service.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples of how you've effectively communicated with guests and team members in past positions. This could include resolving guest issues or coordinating with other departments.
Demonstrate Knowledge of Hotel Operations: Mention your familiarity with hotel facilities, promotions, and the local area. This shows that you are not only qualified but also genuinely interested in the position and the hotel itself.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the hotel. Explain why you believe you would be a great fit for the Assistant Front Office Manager position and how your skills align with their needs.
How to prepare for a job interview at Copthorne Hotel Manchester
✨Showcase Your Front Office Experience
Be prepared to discuss your previous roles in hotel front office management. Highlight specific examples where you successfully led a team or improved guest satisfaction.
✨Demonstrate Excellent Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated with guests and team members in the past.
✨Know the Hotel Inside Out
Research the Copthorne Hotel Manchester thoroughly. Familiarize yourself with its facilities, promotions, and the local area so you can confidently answer questions and show your enthusiasm for the position.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios from your past experience where you had to manage conflicts or improve team performance.