Practice Manager in Coventry

We are looking for a dynamic and organized Practice Manager to join our team in a job share arrangement with our existing Performance Manager. This is a fantastic opportunity for someone who thrives in a supportive, fast-paced environment and wants to make a real impact on the smooth running of a busy practice.

Why Work With Us: You will be at the heart of our practice, helping shape how we deliver care while leading key operational areas. We value innovation, collaboration, and dedication, and you will be supported every step of the way to grow professionally and make a difference.

Overview: This role is ideal for someone organized, proactive, and passionate about healthcare management. If you enjoy leading a team, driving standards, and making systems work seamlessly, you will love working with us!

Main duties of the job:

• Human Resources (HR): Recruitment, onboarding, and induction of new staff. Managing staff records, contracts, appraisals, and training. Supporting staff development, engagement, and wellbeing.
• CQC Compliance & Quality Assurance: Ensure the practice meets regulatory requirements and is inspection-ready. Implement and monitor policies and procedures to maintain high standards of care. Monitor key performance indicators and quality outcomes.
• Information Governance & Data Protection: Ensure compliance with GDPR and other data protection regulations. Maintain confidentiality and oversee records management.
• Finance & Payroll: Process payroll and manage staff expenses. Support budget planning, monitoring, and financial reporting.
• Operational Management: Oversee daily operations to ensure efficiency and smooth workflows. Collaborate with clinical and administrative teams to improve systems and processes. Lead initiatives to enhance patient experience and service delivery. Act as a key point of contact for staff, patients, and external partners. Work closely with the Performance Manager to share leadership responsibilities. Promote a positive, collaborative working environment.

About Us: Copsewood Medical Centre CV2 5NB is located off Binley Road and is part of the Sowe Valley Primary Network group. We are a small friendly Practice with approximately 5500 patients, and we are also a training practice for GP Registrars. There are 3 Doctors working at the Practice, 4 GP Registrars, 2 Practice Nurses, GPA, Paramedic, Clinical Pharmacist and a Physio as well as the Admin Team.

Person Specification:

• Qualifications: Educated to A-level or equivalent; degree or professional management qualification desirable. Relevant HR, business, or healthcare management qualifications are an advantage. Degree-level qualification in management, healthcare, business, or a related field. AMSPAR Practice Management Qualification (highly desirable).
• Experience: Proven experience in practice, healthcare, or office management. Experience in HR processes, including recruitment, appraisals, and staff development. Experience in payroll administration and basic financial management. Knowledge of regulatory requirements, including CQC compliance and information governance. Experience of leading and managing teams effectively.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.