GP Receptionist/Care Navigator in Coventry

Copsewood Medical Centre is looking for an individual with a good knowledge of Windows/IT skills, able to navigate computer systems and be forward thinking. The Practice uses EMIS medical system, Accrux, Docman, etc. Experience is desirable and training will be given and monitored.

Working Hours: 1.00 to 6.30pm, Monday to Friday (27.5 hours) (Additional hours to help with emergency/holiday cover when required). To start ASAP.

Main duties of the job include:

• Working in a busy environment, greeting and welcoming patients in a friendly manner either face to face or on the telephone.
• Carrying out various reception administrative duties.
• Offering general assistance and making appropriate appointments by directing and navigating patients to the most suitable service for their healthcare in a professional, effective and friendly manner.
• Providing information to patients including test results and details of services.
• Communicating effectively with patients and all members of the Practice Team.
• Being very organised and detail-oriented, resolving daily matters with a positive workload.
• Dealing with requests and queries from patients and other providers face to face, by telephone, and online.
• Ensuring Practice standards are maintained and monitored to improve the quality of total care to all who encounter the services provided by the Practice.
• Chaperoning as requested by Clinicians; training will be given for this.
• Checking patients' addresses, telephone numbers/emails, etc., ensuring all records are up to date.
• Dealing with patients who wish to register with the Practice face to face and online, as well as Temporary Residents.
• Processing repeat prescriptions.
• Photocopying and scanning medical letters and reports.
• Ensuring building security, including opening and closing premises.
• Being flexible in working patterns, multi-tasking, friendly, and a team player.

About Us: Copsewood Medical Centre CV2 5NB is located off Binley Road and is part of the Sowe Valley Primary Network group. We are a small friendly Practice with approximately 5500 patients, and we are also a training practice for GP Registrars. There are 3 Doctors working at the Practice, 4 GP Registrars, 2 Practice Nurses, GPA, Paramedic, Clinical Pharmacist, and a Physio, as well as the Admin Team.

Job responsibilities include:

• Working in a busy environment, greeting and welcoming patients in a friendly manner either face to face or on the telephone.
• Carrying out various reception administrative duties.
• Offering general assistance and making appropriate appointments by directing and navigating patients to the most suitable service for their healthcare in a professional, effective and friendly manner.

Person Specification:

• Windows and Microsoft applications are essential for the role.
• Excellent telephone manner with strong communication skills.
• Excellent organisational abilities and ability to manage multiple tasks.
• Strong and competent typing skills and checking data.
• Ability to work in a team.
• Willingness to undertake regular training and adapt to NHS changes.
• Positive attitude and willingness to help everyone.
• Previous experience of working in a GP Practice or NHS environment would be desirable. Full training would be given to the right candidate.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.