Quality Manager

• Greenfield opportunity: Build and embed quality systems from day one
• High visibility role: Direct influence on site standards and senior leadership decision-making
• Real ownership: Autonomy to shape processes and best practice
• Career growth: Broaden your remit across quality, safety and environmental excellence

Shape Quality From Day One in a Brand‑New Operation!

We are launching a new manufacturing site in Tonypandy and are seeking an experienced, hands‑on Quality Manager to take full ownership of quality, safety and compliance from the ground up. This is a rare greenfield opportunity for a quality professional who thrives on building robust systems, setting standards, and embedding a culture of excellence. You\’ll be the architect of the site\’s Quality Management System (QMS), working closely with senior stakeholders to ensure compliance, consistency and continuous improvement across the operation – if you\’re motivated by autonomy, influence, and the chance to leave a lasting legacy, this role offers exactly that!

As Quality Manager, you will have end‑to‑end responsibility for quality assurance, compliance, and audit readiness at a newly established site. Key responsibilities include:

Quality Systems & Compliance

• Design, implement and embed a fit‑for‑purpose Quality Management System (QMS) aligned to customer, legal and industry standards
• Own and maintain all quality documentation, including procedures, work instructions and the Management System Manual
• Ensure compliance with ISO 14001, ISO 45001, BRC, Bureau Veritas and Sedex standards

Auditing & Continuous Improvement

• Plan and conduct internal audits and manage external audits with confidence
• Investigate non‑conformances, implement corrective and preventive actions, and drive measurable improvements
• Track, analyse and report quality performance metrics to senior management

Customer, Supplier & Stakeholder Engagement

• Act as the primary point of contact for quality‑related customer and supplier matters
• Manage customer complaints professionally and support product recalls where required, including stock quarantine
• Host audits, site visits and inspections, representing the business to the highest standard

Leadership & Collaboration

• Lead, coach and develop the QA team, setting clear expectations and building capability
• Work collaboratively with Production, Warehouse, H&S and Sales teams to ensure specifications are met and deviations resolved swiftly
• Promote a strong culture of quality, accountability and continuous improvement across the site

What You’ll Bring

• Strong working knowledge of Quality Management principles and systems
• Proven experience maintaining and auditing against ISO 14001, ISO 45001, BRC, Bureau Veritas and Sedex
• HACCP and Food Hygiene training
• IOSH certification and Legionella training
• Confident communicator with strong negotiation, report writing and presentation skills
• Excellent leadership, coaching and stakeholder management capability
• Strong IT literacy with the ability to analyse and report operational data
• Flexible approach to working hours to meet business needs

Desirable (But Not Essential)

• Experience with environmental compliance (waste, energy, water, oils, pest control and relevant legislation)
• Externally certified auditor status
• NEBOSH qualification (or working towards)
• Exposure to Lean / Six Sigma methodologies
• Train‑the‑Trainer experience and confidence delivering internal training