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- Tasks: Manage customer orders and ensure smooth service delivery in a fast-paced environment.
- Company: Join Coppice, a supportive team focused on outstanding customer service and operational excellence.
- Benefits: Competitive salary, career growth, and a collaborative work culture.
- Other info: Dynamic role with opportunities for continuous improvement and professional development.
- Why this job: Make a real impact on customer satisfaction and business success.
- Qualifications: Strong admin and customer service skills; experience in sales administration is a plus.
The predicted salary is between 28000 - 28000 £ per year.
Location: Coppice, Blackmill (Bridgend area) CF35 6PD
Salary: Circa £28,000 per annum
Contract: Full-time | Permanent
Join a Fast-Paced Commercial Team Supporting Key Customer Accounts!
Coppice is looking for a highly organised and customer-focused Sales Administrator to join our growing Commercial team at our Blackmill site. This is a fantastic opportunity for someone who enjoys working in a fast-moving environment where accuracy, communication, and customer service are key. Acting as a central link between customers, Sales, Logistics, and Operations, you’ll play a critical role in ensuring orders are processed smoothly and customers receive an exceptional service experience from enquiry through to delivery. If you thrive in a structured, team-oriented environment and enjoy solving problems while keeping things running efficiently, we’d love to hear from you.
The Role
As a Sales Administrator, you’ll be responsible for managing customer orders, coordinating deliveries, supporting account activity, and ensuring all sales administration processes are completed accurately and on time. You’ll work closely with internal departments and external customers to maintain service standards, resolve issues proactively, and support the wider Commercial team in delivering excellent customer outcomes.
What You’ll Be Doing
- Processing customer orders accurately and efficiently via email, phone, and online systems
- Managing day-to-day customer enquiries, complaints, and order updates with a proactive, solutions-focused approach
- Maintaining accurate records, sales documentation, pricing information, and invoices
- Supporting External Sales teams with reporting, account setup, customer administration, and order-related queries
- Coordinating closely with Logistics and Transport teams to ensure deliveries are arranged and communicated effectively
- Monitoring customer orders from receipt through to fulfilment, ensuring smooth service delivery throughout
- Building strong working relationships with customers to support repeat business and long-term satisfaction
- Supporting continuous improvement initiatives across sales administration processes
- Maintaining compliance with internal quality, safety, and housekeeping standards
About You
We’re looking for someone with strong administrative and customer service skills who can confidently manage multiple priorities in a busy commercial environment.
Essential Skills & Experience
- Previous experience in sales administration, customer service, or order processing
- Strong attention to detail with a high level of accuracy
- Excellent communication skills, both written and verbal
- Ability to prioritise workloads and work effectively under pressure
- Strong organisational and time management skills
- Good Microsoft Office skills, particularly Excel
- Proactive and adaptable mindset with strong problem-solving ability
- Ability to build effective relationships across departments and with customers
Desirable
- Experience within a sales, manufacturing, supply chain, or commercial environment
- Familiarity with ERP or order management systems (SAP, Sage, Epicor or similar)
- Understanding of order-to-delivery processes and invoicing
- Experience supporting customer accounts or sales activity
- Basic reporting and data analysis capability
Why Join Coppice
At Coppice, we work collaboratively to deliver outstanding service, quality, and operational performance for our customers. We value accountability, continuous improvement, and taking ownership from start to finish. This is an excellent opportunity to join a supportive commercial team where your contribution directly impacts customer satisfaction and business success.
Apply Today
If you’re an organised and customer-focused administrator looking for your next opportunity within a growing business, we’d love to hear from you.
Sales Administrator employer: Coppice Alupack Ltd
Contact Detail:
Coppice Alupack Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Administrator role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they handle customer orders and support. This will help you tailor your answers and show that you're genuinely interested in joining their team.
✨Tip Number 3
Practice common interview questions related to sales administration. Think about scenarios where you've successfully managed customer enquiries or resolved issues. Being ready with examples will make you stand out as a proactive candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Coppice. We can't wait to see what you bring to the table!
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in sales administration and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Sales Administrator role. Share specific examples of how you've handled customer enquiries or managed orders in the past.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Coppice Alupack Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Administrator role. Familiarise yourself with the key responsibilities like processing orders and managing customer enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples of how you've handled customer queries or complaints in the past. Highlight your proactive approach and problem-solving abilities to show that you can maintain high service standards.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple priorities and stay organised in a fast-paced environment. You might want to mention any tools or methods you use to keep track of tasks, as this will resonate well with the team-oriented nature of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.