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- Tasks: Manage key QSR accounts and drive performance in a fast-paced environment.
- Company: Coppice, a values-led business focused on customer experience and innovation.
- Benefits: Competitive salary, collaborative culture, and opportunities for commercial growth.
- Other info: Join a dynamic team committed to continuous improvement and operational excellence.
- Why this job: Be a key player in driving account growth and enhancing customer service.
- Qualifications: Experience in internal sales or account management, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Coppice, Blackmill (Bridgend area) CF35 6PD
Salary: Competitive (DOE)
Contract: Full-time, Permanent
Join a Fast-Paced, Commercially Driven Business! Coppice is seeking a proactive and commercially focused QSR Account Manager (Internal Sales) to manage and develop relationships with key Quick Service Restaurant (QSR) customers. This is a pivotal role within the business, acting as the day-to-day commercial partner for assigned accounts. You'll play a key part in ensuring exceptional service delivery, protecting margins, and identifying opportunities to grow revenue.
Working in a fast-paced environment, you will collaborate closely with National Account Managers and cross-functional teams including planning, procurement, transport, and operations to deliver a seamless customer experience.
The Role
As a QSR Account Manager, you will take ownership of key customer accounts, managing orders, enquiries, and relationships while driving performance and continuous improvement. This role is ideal for someone who thrives in a high-volume, fast-moving environment and enjoys balancing customer service with commercial outcomes.
Key Responsibilities
- Own and develop assigned QSR customer accounts, acting as the primary day-to-day contact
- Build strong relationships and develop a deep understanding of customer requirements
- Manage customer orders, enquiries, and complaints, ensuring efficient and timely resolution
- Drive account growth by identifying and converting sales opportunities
- Support new product listings and increase product uptake across accounts
- Maintain proactive communication and strong customer engagement
- Set, track, and deliver account performance against KPIs, budgets, and targets
- Collaborate with internal teams to support forecasting, demand planning, and service delivery
- Identify and escalate risks to minimise disruption and protect service levels
- Contribute to continuous improvement initiatives to enhance efficiency, service, and margin
You will be:
- Experienced in internal sales, account management, or a customer-facing commercial role
- Ideally from a B2B, foodservice, manufacturing, or high-volume environment
- Commercially aware, with an understanding of pricing, margin, and performance metrics
- Highly organised, with the ability to manage multiple priorities effectively
- A strong communicator with excellent relationship-building skills
- Proactive, solutions-focused, and confident handling challenges
- Comfortable working in a fast-paced, dynamic environment
Why Join Coppice
- At Coppice, we operate as one team, built on integrity, accountability, and continuous improvement.
- A values-led business with a strong focus on customer experience
- Opportunity to play a key role in commercial growth and service delivery
- Collaborative environment with cross-functional exposure
- A business committed to innovation, sustainability, and operational excellence
Apply Today
If you're a commercially driven professional looking to take ownership of key accounts in a fast-paced environment, we'd love to hear from you.
No agencies please.
QSR Account Manager (Internal Sales) in Bridgend employer: Coppice Alupack Ltd
Contact Detail:
Coppice Alupack Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QSR Account Manager (Internal Sales) in Bridgend
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that QSR Account Manager role.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your skills and experience. We want to highlight how our background in internal sales can drive account growth and enhance customer relationships.
✨Tip Number 3
Research the company! Knowing Coppice's values and goals will help us tailor our conversations. Let’s show them we’re not just another candidate, but someone who truly understands their mission and can contribute to their commercial growth.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in their minds. Plus, it’s a great opportunity to reiterate how we can support their team in delivering exceptional service.
We think you need these skills to ace QSR Account Manager (Internal Sales) in Bridgend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the QSR Account Manager role. Highlight your experience in internal sales and account management, especially in fast-paced environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your understanding of the QSR industry and how you can contribute to our team. Be sure to mention specific examples of how you've driven account growth in the past.
Showcase Your Communication Skills: As a QSR Account Manager, strong communication is key. In your application, demonstrate your ability to build relationships and resolve issues effectively. We love seeing candidates who can articulate their thoughts clearly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the quickest way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Coppice Alupack Ltd
✨Know Your QSR Landscape
Before the interview, dive deep into the Quick Service Restaurant industry. Understand the key players, current trends, and challenges they face. This knowledge will not only impress your interviewers but also help you articulate how you can add value to their business.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained customer relationships in previous roles. Highlight specific instances where your communication skills led to resolving issues or driving account growth. This is crucial for a role that focuses on managing key accounts.
✨Demonstrate Your Commercial Acumen
Be ready to discuss your understanding of pricing, margins, and performance metrics. Bring examples of how you've used this knowledge to drive sales or improve service delivery in past positions. This will show that you’re not just about customer service, but also about achieving commercial outcomes.
✨Prepare for Fast-Paced Scenarios
Since the role involves working in a dynamic environment, think of examples where you've thrived under pressure. Be prepared to discuss how you manage multiple priorities and ensure timely resolutions for customer enquiries and complaints. This will demonstrate your ability to handle the demands of the job.