At a Glance
- Tasks: Manage customer orders and ensure smooth service delivery in a fast-paced environment.
- Company: Join Coppice, a supportive team focused on outstanding customer service and operational performance.
- Benefits: Competitive salary, career growth, and a collaborative work culture.
- Other info: Dynamic role with opportunities for continuous improvement and relationship building.
- Why this job: Make a real impact on customer satisfaction and business success.
- Qualifications: Strong admin and customer service skills; experience in sales administration is a plus.
The predicted salary is between 28000 - 28000 £ per year.
Location: Coppice, Blackmill (Bridgend area) CF35 6PD
Salary: Circa £28,000 per annum
Contract: Full-time | Permanent
Join a Fast-Paced Commercial Team Supporting Key Customer Accounts!
Coppice is looking for a highly organised and customer-focused Sales Administrator to join our growing Commercial team at our Blackmill site. This is a fantastic opportunity for someone who enjoys working in a fast-moving environment where accuracy, communication, and customer service are key. Acting as a central link between customers, Sales, Logistics, and Operations, you'll play a critical role in ensuring orders are processed smoothly and customers receive an exceptional service experience from enquiry through to delivery. If you thrive in a structured, team-oriented environment and enjoy solving problems while keeping things running efficiently, we'd love to hear from you.
The Role
As a Sales Administrator, you'll be responsible for managing customer orders, coordinating deliveries, supporting account activity, and ensuring all sales administration processes are completed accurately and on time. You'll work closely with internal departments and external customers to maintain service standards, resolve issues proactively, and support the wider Commercial team in delivering excellent customer outcomes.
What You'll Be Doing
- Processing customer orders accurately and efficiently via email, phone, and online systems
- Managing day-to-day customer enquiries, complaints, and order updates with a proactive, solutions-focused approach
- Maintaining accurate records, sales documentation, pricing information, and invoices
- Supporting External Sales teams with reporting, account setup, customer administration, and order-related queries
- Coordinating closely with Logistics and Transport teams to ensure deliveries are arranged and communicated effectively
- Monitoring customer orders from receipt through to fulfilment, ensuring smooth service delivery throughout
- Building strong working relationships with customers to support repeat business and long-term satisfaction
- Supporting continuous improvement initiatives across sales administration processes
- Maintaining compliance with internal quality, safety, and housekeeping standards
About You
We're looking for someone with strong administrative and customer service skills who can confidently manage multiple priorities in a busy commercial environment.
Essential Skills & Experience
- Previous experience in sales administration, customer service, or order processing
- Strong attention to detail with a high level of accuracy
- Excellent communication skills, both written and verbal
- Ability to prioritise workloads and work effectively under pressure
- Strong organisational and time management skills
- Good Microsoft Office skills, particularly Excel
- Proactive and adaptable mindset with strong problem-solving ability
- Ability to build effective relationships across departments and with customers
Desirable
- Experience within a sales, manufacturing, supply chain, or commercial environment
- Familiarity with ERP or order management systems (SAP, Sage, Epicor or similar)
- Understanding of order-to-delivery processes and invoicing
- Experience supporting customer accounts or sales activity
- Basic reporting and data analysis capability
Why Join Coppice
At Coppice, we work collaboratively to deliver outstanding service, quality, and operational performance for our customers. We value accountability, continuous improvement, and taking ownership from start to finish. This is an excellent opportunity to join a supportive commercial team where your contribution directly impacts customer satisfaction and business success.
Apply Today
If you're an organised and customer-focused administrator looking for your next opportunity within a growing business, we'd love to hear from you.
Locations
Sales Administrator in Bridgend, Wales employer: Coppice Alupack Ltd
Coppice offers a dynamic and supportive work environment in Blackmill, where employees are encouraged to take ownership of their roles and contribute to the success of the team. With a strong focus on collaboration and continuous improvement, this is an excellent opportunity for personal and professional growth within a fast-paced commercial setting. Join us to make a meaningful impact on customer satisfaction while enjoying a structured and team-oriented culture.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Bridgend, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what they value, especially around customer service and teamwork. This will help you tailor your responses and show that you're a perfect fit for their fast-paced environment.
✨Tip Number 3
Practice your communication skills! Since this role is all about liaising with customers and internal teams, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Coppice!
We think you need these skills to ace Sales Administrator in Bridgend, Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous sales administration or customer service roles, and don’t forget to showcase your attention to detail and organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Sales Administrator role. Mention specific examples of how you've successfully managed customer orders or resolved issues in the past.
Show Off Your Communication Skills:Since communication is key in this role, make sure your written application is clear and concise. Use proper grammar and spelling, and keep your tone professional yet friendly. We want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Coppice Alupack Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Administrator role. Familiarise yourself with the key responsibilities like managing customer orders and coordinating deliveries. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples of how you've handled customer enquiries or complaints in the past. Highlight your proactive approach and problem-solving abilities to show that you can maintain high service standards.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple priorities in a busy environment. You might want to mention any tools or methods you use to stay organised, especially if you have experience with Microsoft Office or ERP systems. This will show that you can handle the fast-paced nature of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, continuous improvement initiatives, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
