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- Tasks: Manage key QSR customer accounts and drive performance in a fast-paced environment.
- Company: Coppice, a values-led business focused on integrity and customer experience.
- Benefits: Competitive salary, collaborative culture, and opportunities for commercial growth.
- Other info: Join a dynamic team committed to innovation and operational excellence.
- Why this job: Be a key player in driving account growth and enhancing customer service.
- Qualifications: Experience in internal sales or account management, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Coppice, Blackmill (Bridgend area) CF35 6PD
Salary: Competitive (DOE)
Contract: Full-time, Permanent
Join a Fast-Paced, Commercially Driven Business!
Coppice is seeking a proactive and commercially focused QSR Account Manager (Internal Sales) to manage and develop relationships with key Quick Service Restaurant (QSR) customers. This is a pivotal role within the business, acting as the day-to-day commercial partner for assigned accounts. You'll play a key part in ensuring exceptional service delivery, protecting margins, and identifying opportunities to grow revenue. Working in a fast-paced environment, you will collaborate closely with National Account Managers and cross-functional teams including planning, procurement, transport, and operations to deliver a seamless customer experience.
The Role
As a QSR Account Manager, you will take ownership of key customer accounts, managing orders, enquiries, and relationships while driving performance and continuous improvement. This role is ideal for someone who thrives in a high-volume, fast-moving environment and enjoys balancing customer service with commercial outcomes.
Key Responsibilities
- Own and develop assigned QSR customer accounts, acting as the primary day-to-day contact
- Build strong relationships and develop a deep understanding of customer requirements
- Manage customer orders, enquiries, and complaints, ensuring efficient and timely resolution
- Drive account growth by identifying and converting sales opportunities
- Support new product listings and increase product uptake across accounts
- Maintain proactive communication and strong customer engagement
- Set, track, and deliver account performance against KPIs, budgets, and targets
- Collaborate with internal teams to support forecasting, demand planning, and service delivery
- Identify and escalate risks to minimise disruption and protect service levels
- Contribute to continuous improvement initiatives to enhance efficiency, service, and margin
You will be:
- Experienced in internal sales, account management, or a customer-facing commercial role
- Ideally from a B2B, foodservice, manufacturing, or high-volume environment
- Commercially aware, with an understanding of pricing, margin, and performance metrics
- Highly organised, with the ability to manage multiple priorities effectively
- A strong communicator with excellent relationship-building skills
- Proactive, solutions-focused, and confident handling challenges
- Comfortable working in a fast-paced, dynamic environment
Why Join Coppice
- At Coppice, we operate as one team, built on integrity, accountability, and continuous improvement.
- A values-led business with a strong focus on customer experience
- Opportunity to play a key role in commercial growth and service delivery
- Collaborative environment with cross-functional exposure
- A business committed to innovation, sustainability, and operational excellence
Apply Today
If you're a commercially driven professional looking to take ownership of key accounts in a fast-paced environment, we'd love to hear from you. No agencies please.
Locations
QSR Account Manager (Internal Sales) in Bridgend, Wales employer: Coppice Alupack Ltd
Contact Detail:
Coppice Alupack Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QSR Account Manager (Internal Sales) in Bridgend, Wales
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that QSR Account Manager role.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your experience aligns with their needs. Practice common interview questions and think about how you can showcase your relationship-building skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us at Coppice. It shows initiative and gives you a better shot at standing out from the crowd.
We think you need these skills to ace QSR Account Manager (Internal Sales) in Bridgend, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the QSR Account Manager role. Highlight your internal sales experience and any relevant achievements in account management to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced role. Share specific examples of how you've built strong customer relationships and driven account growth in the past.
Showcase Your Commercial Awareness: We love candidates who understand the business side of things! In your application, mention any experience you have with pricing, margins, or performance metrics. This will show us you're ready to hit the ground running.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Coppice!
How to prepare for a job interview at Coppice Alupack Ltd
✨Know Your QSR Inside Out
Before the interview, make sure you research the Quick Service Restaurant industry thoroughly. Understand the key players, current trends, and challenges they face. This knowledge will help you demonstrate your commercial awareness and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Think about specific instances where your communication skills made a difference. This is crucial for a QSR Account Manager, so be ready to discuss how you can apply these skills to manage customer accounts effectively.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you've handled challenges in a fast-paced environment. Think of situations where you identified issues and implemented solutions that led to positive outcomes. This will highlight your proactive approach and ability to thrive under pressure, which is essential for this role.
✨Align with Their Values
Coppice values integrity, accountability, and continuous improvement. During the interview, share how your personal values align with theirs. Discuss any experiences that reflect these values, as it will show that you're not just a fit for the role but also for the company culture.