Head of Property Management in Hemel Hempstead

Head of Property Management Location: Hemel Hempstead Salary: Around £40,000 (negotiable, depending on experience) Coppersmith Recruitment are working on behalf of a well-established property company to appoint a Head of Property Management. This is a key leadership role, overseeing a substantial residential portfolio while managing and supporting a team of property managers and administrative staff. The successful candidate will be responsible for ensuring the smooth running of the department, maintaining compliance, and delivering excellent service to both landlords and tenants. This is an ideal opportunity for an experienced property professional ready to step up into a leadership position, or an established manager looking for a new challenge. Key Responsibilities Leadership & Team Development * Lead, coach, and support the property management team, encouraging professional growth and high performance. * Allocate and monitor workloads, providing visibility to senior management and ensuring consistent service standards. * Create a collaborative, supportive environment where cross-skilling and knowledge sharing are encouraged. Property Management Oversight * Take responsibility for a large residential portfolio, ensuring compliance, efficiency, and client satisfaction. * Advise and guide team members on complex cases, acting as the senior escalation point. * Oversee tenancy renewals, terminations, inspections, deposit disputes, rent collection, arrears, and landlord payments. * Manage maintenance requests, liaising with contractors and ensuring cost-effective, timely solutions. * Build and maintain strong relationships with contractors, suppliers, and service providers. Landlord & Tenant Relations * Represent the business with professionalism and integrity in all dealings with landlords and tenants. * Act as the senior contact for escalated issues, providing expert advice and clear communication. Compliance & Risk * Ensure all activities and processes meet current lettings legislation and industry best practice. * Oversee statutory checks, health and safety compliance, and legal obligations across the portfolio. Operational & Financial Management * Drive efficiency through improved systems, processes, and reporting. * Monitor KPIs and prepare management reports for senior leadership. * Oversee property budgets, claims, and financial reporting. Continuous Improvement * Identify areas for improvement within the department. * Lead initiatives to enhance customer experience, streamline operations, and improve team effectiveness. Person Profile Experience (Essential) * Solid background in property management with proven experience in residential lettings. * Previous experience supervising, mentoring, or leading staff. * Strong understanding of lettings legislation, compliance, and industry processes. Experience (Desirable) * Previous responsibility for managing a department or large portfolio. * ARLA qualification or equivalent. Skills & Attributes * Calm and supportive leadership style with excellent people management skills. * Highly organised, able to prioritise and delegate effectively. * Strong problem-solving ability and resilience under pressure. * Clear, confident communicator with commercial awareness. * Committed to delivering outstanding service. Qualifications * Full UK driving licence and access to own vehicle. * ARLA qualification or equivalent (desirable)