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- Tasks: Lead daily operations at a vibrant arcade, managing staff and ensuring customer satisfaction.
- Company: Join a fun and dynamic team dedicated to providing an amazing gaming experience.
- Benefits: Enjoy perks like free food, employee discounts, and a company pension.
- Why this job: This role offers a chance to work in a lively environment while honing your leadership skills.
- Qualifications: Must have 2 years of supervisory and management experience in a customer-focused setting.
- Other info: Flexible shifts available, including nights and weekends, perfect for students!
The predicted salary is between 30000 - 42000 £ per year.
Our client is seeking a dynamic and responsible Manager to oversee daily operations at their arcade. The ideal candidate will manage staff, control inventory, ensure machine functionality, and optimize customer satisfaction. This role requires a proactive leader with strong attention to detail and excellent customer service skills.
Key Responsibilities:
- Stock Control: Monitor and maintain stock levels for arcade prizes and game supplies. Conduct regular stock checks and place orders as needed.
- Staff Management: Recruit, train, and schedule floor staff, ensuring adequate coverage for all shifts. Lead and motivate the team, ensuring staff follow company policies, safety guidelines, and provide exceptional customer service. Conduct performance evaluations, provide constructive feedback, and handle disciplinary actions when necessary. Complete payroll on time.
- Game Payout Management: Set and monitor game payout percentages to balance customer satisfaction and profitability. Regularly analyze payout metrics and adjust machine settings as necessary.
- Monitoring and Reporting Game Errors: Monitor games and equipment for errors or technical issues that affect gameplay and customer experience. Document and report all errors promptly, keeping a log of issues and resolutions. Work with technicians to identify recurring problems and implement long-term solutions. Coordinate cleaning for arcade games.
- Customer Service: Address customer inquiries, complaints, and concerns in a professional and timely manner. Monitor customer satisfaction, seeking feedback to improve service and engagement. Develop strategies to enhance the arcade’s appeal and encourage repeat visits.
- Reporting and Budget Management: Fill out regular reports on stock levels and game payouts. Provide insights and recommendations to management for optimizing operations and reducing costs.
- Partner Relationship: Work closely with partner staff and management. Ensure communication lines are open and a good working relationship is maintained with partner General Management.
- Site Standards: Ensure site standards are kept to the highest levels. Manage cleaning routines and ensure all areas are clean.
Key Competencies:
- Leadership & Team Management
- Attention to Detail
- Customer Focus
- Problem Solving
Job Type: Full-time
Pay: £(phone number removed)-£(phone number removed) per year
Mobile phone allowance
Additional pay:
- Bonus scheme
Experience:
- Supervising experience: 2 years (required)
- Leadership: 2 years (required)
- Management: 2 years (required)
This is an exciting opportunity for an experienced manager, used to working in a fun, fast-paced, customer-facing environment. If this sounds like YOU, then please get in touch.
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Work Location: In person
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Arcade Manager employer: Coppersmith Recruitment
Contact Detail:
Coppersmith Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arcade Manager
✨Tip Number 1
Show your leadership skills during the interview by sharing specific examples of how you've successfully managed a team in the past. Highlight any strategies you used to motivate staff and improve customer service.
✨Tip Number 2
Familiarize yourself with common arcade management software and tools. Being knowledgeable about inventory control systems and game payout management can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you handle customer complaints and ensure satisfaction. Share examples of how you've turned negative experiences into positive outcomes for customers.
✨Tip Number 4
Research the latest trends in the arcade industry, including popular games and customer engagement strategies. Showing that you're up-to-date can demonstrate your passion for the role and the business.
We think you need these skills to ace Arcade Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Arcade Manager position. Understand the key responsibilities and competencies required, such as leadership, attention to detail, and customer focus.
Tailor Your CV: Customize your CV to highlight relevant experience in management, staff supervision, and customer service. Use specific examples that demonstrate your ability to lead a team and manage operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the arcade industry and your management experience. Mention how your skills align with the company's needs and how you can enhance customer satisfaction.
Highlight Relevant Experience: In your application, emphasize any previous roles where you managed staff, controlled inventory, or improved customer service. Use metrics or achievements to illustrate your impact in those positions.
How to prepare for a job interview at Coppersmith Recruitment
✨Show Your Leadership Skills
As a potential Arcade Manager, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully managed teams in the past, focusing on recruitment, training, and motivating staff to provide excellent customer service.
✨Highlight Your Attention to Detail
Discuss your experience with stock control and game payout management. Be prepared to explain how you monitor inventory levels and ensure machine functionality, as well as how you handle errors or technical issues that may arise.
✨Emphasize Customer Service Experience
Customer satisfaction is key in this role. Prepare to talk about how you've addressed customer inquiries and complaints in previous positions, and share strategies you've implemented to enhance customer engagement and encourage repeat visits.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges in the arcade environment. Think of examples where you've successfully solved problems related to staff management, customer service, or operational efficiency, and be ready to discuss them.
