Senior Internal Communications Specialist in Surrey

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities.

As a truly international company serving people from around the globe, we realise that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability and a company where we get things done so that you can make a positive impact on the world.

The role of Senior Internal Communications Specialist is a hands-on, delivery-focused role that reaches employees effectively. This role plays a critical position at the heart of a busy and fast-paced global Internal Communications team. Reporting into the Global Internal Communications Director, this role is responsible for supporting the planning and execution of internal communications across key channels, campaigns, and programs—ensuring content is delivered on time and is engaging, consistent, and scalable with a strong focus on Viva Engage, video production, and performance reporting.

The Senior Internal Communications Specialist will also support major moments such as Global Town Halls, internal campaigns, and always-on engagement initiatives.

Responsibilities

• Support and continuously improve Viva Engage enablement, communities, channels, and content owners to drive meaningful engagement
• Provide guidance and best practice on community management to ensure Viva is used effectively across the organization
• Create, edit, and publish engaging content across internal channels, including posts, articles, and campaign materials
• Support the team internal editorial planning, ensuring a consistent and coordinated flow of communications aligned to business priorities
• Deliver support for key initiatives such as Global Town Halls and internal campaigns
• Manage and execute always-on engagement channels
• Provide video creation and editing support, enabling teams and leaders to produce impactful video content
• Support studio video and podcast production requirements for internal communications
• Track and report on internal communications performance, including Viva Engage analytics, Global Town Hall engagement metrics, and external perception platforms such as Glassdoor and Indeed
• Use insights and data to continuously improve engagement, content effectiveness, and channel performance
• Work closely with Internal Communications Managers and stakeholders to deliver high-quality communications at pace
• Ensure all content is aligned with IFS tone of voice, messaging, and broader communications strategy

Qualifications

• 3-5 years’ experience working in a similar environment
• Excellent writing, editing, and proofreading skills, with the ability to create engaging and accessible content for a global audience
• A strong understanding of digital internal communications channels and how to drive engagement through them
• Experience working with collaboration platforms such as Viva Engage, Microsoft Teams, or similar tools
• Strong stakeholder management skills, with the ability to guide and support colleagues in creating effective communications
• Basic to intermediate video creation and editing capabilities
• The ability to interpret data and translate insights into actionable improvements
• A proactive and organized approach, with the ability to manage multiple priorities and meet deadlines
• Strong attention to detail and a commitment to high-quality delivery
• The ability to work effectively and thrive in a fast-paced, global, and matrixed organization
• Experience in communications, employee engagement, or digital communications
• Strong understanding of internal communications best practices and audience engagement techniques
• Confidence working with content creation tools, including basic video editing tools
• Fluent English. Additional languages are beneficial
• Experience managing or supporting Viva Engage or similar enterprise social platforms
• Exposure to employer branding or external perception platforms such as Glassdoor or Indeed
• Experience supporting large-scale internal events or campaigns (e.g., town halls, global activations)
• Familiarity with content design tools (e.g., Canva, Clipchamp or similar)