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- Tasks: Manage high-volume bookings and coordinate schedules for a mobile team.
- Company: Dynamic service-led business in West Byfleet.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Join a fast-paced role where your organisational skills make a real difference.
- Qualifications: Experience in scheduling or bookings coordination and strong communication skills.
- Other info: Exciting opportunity to thrive in a busy, client-facing environment.
A busy, service-led business is looking for an organised Resource Scheduling Coordinator to take ownership of high-volume inbound bookings and day-to-day scheduling. This is a fast-paced, client-facing role where you’ll be responsible for allocating appointments to a mobile field-based team, managing workloads, handling changes, and making sure client requests are covered - even when diaries are tight.
Duties/attributes:
- Managing inbound bookings via phone, email and online portals
- Scheduling and allocating work to a field-based team based on location, availability and workload
- Using bespoke bookings software to manage diaries, updates and last-minute changes
- Re-scheduling cancelled or amended appointments quickly and accurately
- Coordinating visits and maintaining clear scheduling records
- Handling customer booking queries and updating contact details
- Supporting report/admin workflow tasks linked to appointments
- Liaising with clients and customers to keep bookings running smoothly
- Proven experience in bookings coordination / resource scheduling / despatch / planning (high-volume environment)
- Confident, calm communicator who can build positive client relationships
- Strong initiative - solutions-focused and comfortable thinking on your feet
- Excellent organisation and attention to detail
- Comfortable using bespoke scheduling or bookings software (and learning new systems quickly)
Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.
Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you. Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Resource Scheduling Coordinator in West Byfleet employer: Copperfield Recruitment
Contact Detail:
Copperfield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Scheduling Coordinator in West Byfleet
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and helps you figure out if the role is right for you too. Plus, it’s a great way to keep the conversation flowing.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and stay updated on your progress. Plus, it shows you’re serious about joining us as a Resource Scheduling Coordinator!
We think you need these skills to ace Resource Scheduling Coordinator in West Byfleet
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure you’ve read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Resource Scheduling Coordinator and help you tailor your application to match our needs.
Show Off Your Organisational Skills: Since this role is all about managing bookings and schedules, highlight any relevant experience you have in organisation and coordination. Use specific examples to demonstrate how you’ve successfully handled high-volume tasks in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on showcasing your skills and experiences that align with the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Copperfield Recruitment
✨Know Your Scheduling Software
Familiarise yourself with the bespoke bookings software mentioned in the job description. If you can, practice using similar scheduling tools beforehand. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Your Organisation Skills
Prepare examples of how you've successfully managed high-volume bookings or schedules in the past. Be ready to discuss specific situations where your organisational skills made a difference, especially in fast-paced environments.
✨Showcase Your Communication Style
Since this role involves liaising with clients and customers, think about how you can demonstrate your confident and calm communication style during the interview. Practice answering questions clearly and concisely, and be prepared to role-play scenarios where you handle customer queries.
✨Think on Your Feet
Be ready to discuss how you handle last-minute changes or cancellations. Prepare a few anecdotes that highlight your ability to think quickly and find solutions under pressure, as this is crucial for a Resource Scheduling Coordinator.
