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- Tasks: Manage customer enquiries and schedule appointments for a dynamic field team.
- Company: Join a busy, service-led business with a focus on customer satisfaction.
- Benefits: Competitive salary, full training, and opportunities for career growth.
- Why this job: Be the key to smooth operations and build positive client relationships.
- Qualifications: Strong customer service experience and excellent organisational skills.
- Other info: Fast-paced environment with a supportive team and clear career progression.
A busy, service-led business is looking for an organised Customer Service Administrator to take ownership of customer enquiries and requests. FULL TRAINING WILL BE PROVIDED TO ALLOCATE APPOINTMENTS TO A FIELD BASED TEAM BUT STRONG CUSTOMER SERVICE EXPERIENCE IS A MUST HAVE. This is a fast-paced, client-facing role where you’ll be responsible for allocating appointments to a mobile field-based team, managing workloads, handling changes, and making sure client requests are covered - even when diaries are tight.
Duties/attributes:
- Managing inbound bookings via phone, email and online portals
- Scheduling and allocating work to a field-based team based on location, availability and workload
- Using bespoke bookings software to manage diaries, updates and last-minute changes
- Re-scheduling cancelled or amended appointments quickly and accurately
- Coordinating visits and maintaining clear scheduling records
- Handling customer booking queries and updating contact details
- Supporting report/admin workflow tasks linked to appointments
- Liaising with clients and customers to keep bookings running smoothly
- Confident, calm communicator who can build positive client relationships
- Strong initiative - solutions-focused and comfortable thinking on your feet
- Excellent organisation and attention to detail
Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you. Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Service Administrator in West Byfleet employer: Copperfield Recruitment
Contact Detail:
Copperfield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in West Byfleet
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you understand what they stand for, you can show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your experiences.
✨Tip Number 3
Be proactive! If you have a chance to ask questions during the interview, use it wisely. Show your enthusiasm by asking about the team you'll be working with or the tools they'll provide.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Administrator in West Byfleet
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your strong customer service experience in your application. We want to see how you've handled enquiries and requests in the past, so share specific examples that demonstrate your skills!
Be Organised and Detail-Oriented: Since this role involves managing bookings and schedules, it's crucial to showcase your organisational skills. Mention any tools or methods you use to stay organised and ensure nothing slips through the cracks.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step to align their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Copperfield Recruitment
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience before the interview. Think of specific examples where you've handled enquiries or resolved issues effectively. This will show that you can handle the fast-paced environment and client-facing nature of the role.
✨Familiarise Yourself with Scheduling Software
Since the job involves using bespoke bookings software, it’s a good idea to familiarise yourself with similar tools. If you’ve used any scheduling or booking systems in the past, be ready to discuss how you managed appointments and handled changes efficiently.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you stay organised in a busy work environment. You might want to share strategies you use to manage workloads and prioritise tasks, especially when things get hectic. This will highlight your ability to keep everything running smoothly.
✨Show Off Your Communication Skills
As a Customer Service Administrator, clear communication is key. Think of examples where you’ve built positive relationships with clients or resolved conflicts. Practising how you articulate these experiences will help you come across as a confident and calm communicator during the interview.
