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- Tasks: Support clients by resolving queries and ensuring clear communication.
- Company: Friendly local business in West Byfleet with a supportive team.
- Benefits: Competitive pay, part-time hours, and structured training.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Confident communicator with strong organisational skills.
- Other info: Opportunity to develop skills in a collaborative environment.
The predicted salary is between 14 - 16 £ per hour.
A friendly, organised local business in West Byfleet is looking for a calm, capable person to join their team on a part-time basis. This role is about dealing with issues, supporting clients, and helping people get to a clear, fair outcome - with a practical, solutions-first approach.
What you’ll be doing:
- Acting as the first point of contact for client queries via phone and email
- Listening, clarifying what’s happened, and taking ownership through to resolution
- Liaising with internal teams and third parties to get updates and move things forward
- Keeping accurate notes and maintaining records on a CRM or internal system
- Managing expectations and keeping clients updated with clear, timely communication
- Spotting recurring issues and feeding ideas back to improve the service
What we’re looking for:
- Confident phone manner - warm, calm, and professional
- Strong written communication (clear and well-structured)
- Naturally organised - you can juggle multiple cases and deadlines
- Solutions-focused - you enjoy getting to the bottom of things and sorting them properly
- Comfortable using systems, email, and spreadsheets
- Discreet and dependable with sensitive information
What’s on offer:
- Part-time hours: 20-25 hours per week across 5 days
- Pay: £14-£16 per hour (depending on experience)
- West Byfleet based role with a supportive team and structured training
Part Time Customer Service Administrat in Surrey employer: Copperfield Recruitment
Contact Detail:
Copperfield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Administrat in Surrey
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone manner! Since this role involves a lot of client interaction, try role-playing with a friend to get comfortable with handling queries and maintaining a calm, professional tone.
✨Tip Number 3
Prepare some examples of how you've solved problems in the past. This will demonstrate your solutions-focused approach and show that you can take ownership of issues, just like they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the position. Plus, it’s a great way to reiterate your interest in the role.
We think you need these skills to ace Part Time Customer Service Administrat in Surrey
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your strong written communication skills and any relevant experience that shows you can handle client queries effectively. We love seeing how you connect your background to what we’re looking for!
Keep It Clear and Concise: We appreciate clarity, so keep your application well-structured and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors. A polished application shows us you’re organised and detail-oriented!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Copperfield Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like handling client queries and maintaining records. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role requires a confident phone manner and strong written communication, practice articulating your thoughts clearly. You might even want to prepare examples of how you've effectively communicated in past roles, especially when resolving issues.
✨Demonstrate Your Organisational Skills
Being organised is crucial for juggling multiple cases. Think of specific instances where you successfully managed several tasks at once. Bring these examples to the interview to show that you can handle the demands of the role.
✨Be Solutions-Focused
This position is all about finding solutions, so come prepared with examples of how you've tackled challenges in the past. Highlight your problem-solving approach and how you’ve contributed to improving processes or services in previous roles.
