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- Tasks: Manage customer enquiries and schedule appointments for a mobile team.
- Company: Dynamic service-led business in West Byfleet.
- Benefits: Full training provided, competitive salary, and supportive work environment.
- Why this job: Join a fast-paced role where you can make a real difference in customer service.
- Qualifications: Strong customer service experience and excellent organisational skills.
- Other info: Opportunity to develop your career in a busy, client-facing environment.
The predicted salary is between 26000 - 30000 £ per year.
A busy, service-led business is looking for an organised Customer Service Administrator to take ownership of customer enquiries and requests. FULL TRAINING WILL BE PROVIDED TO ALLOCATE APPOINTMENTS TO A FIELD BASED TEAM BUT STRONG CUSTOMER SERVICE EXPERIENCE IS A MUST HAVE.
This is a fast-paced, client-facing role where you’ll be responsible for allocating appointments to a mobile field-based team, managing workloads, handling changes, and making sure client requests are covered - even when diaries are tight.
Duties/attributes:
- Managing inbound bookings via phone, email and online portals
- Scheduling and allocating work to a field-based team based on location, availability and workload
- Using bespoke bookings software to manage diaries, updates and last-minute changes
- Re-scheduling cancelled or amended appointments quickly and accurately
- Coordinating visits and maintaining clear scheduling records
- Handling customer booking queries and updating contact details
- Supporting report/admin workflow tasks linked to appointments
- Liaising with clients and customers to keep bookings running smoothly
- Confident, calm communicator who can build positive client relationships
- Strong initiative - solutions-focused and comfortable thinking on your feet
- Excellent organisation and attention to detail
Customer Service Administrator in Surrey employer: Copperfield Recruitment
Contact Detail:
Copperfield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Surrey
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you’re genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your customer service experience confidently and clearly.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Administrator in Surrey
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your strong customer service experience in your application. We want to see how you've handled enquiries and requests in the past, so share specific examples that demonstrate your skills!
Be Organised and Detail-Oriented: Since this role involves managing bookings and schedules, it's crucial to showcase your organisational skills. Mention any tools or methods you use to stay on top of tasks and ensure everything runs smoothly.
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to show that you understand what we're looking for and how you fit the bill!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Copperfield Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with managing bookings, scheduling, and using software for diary management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since strong customer service experience is a must-have, prepare examples from your past roles where you've successfully handled customer enquiries or resolved issues. Highlight your ability to stay calm under pressure and how you build positive relationships with clients.
✨Demonstrate Your Organisational Skills
In this fast-paced role, organisation is key. Be ready to discuss how you manage multiple tasks and prioritise effectively. You might even want to share specific tools or methods you use to keep track of appointments and changes, as this will show your proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the software you'll be using, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
