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For Companies At a Glance
- Tasks: Lead and streamline operational functions, managing service desks and teams.
- Company: Join a dynamic company focused on delivering top-tier service performance.
- Benefits: Competitive salary, opportunities for growth, and a supportive work environment.
- Why this job: Make an impact by improving processes and leading high-performing teams.
- Qualifications: Experience in operations, strong leadership skills, and excellent communication abilities required.
- Other info: Office-based role in Chertsey with a focus on property services.
The predicted salary is between 37000 - 49000 £ per year.
Our client is seeking a proactive Service Operations Manager to lead and streamline their operational functions. You will oversee service desks, schedulers, planners, and admin teams—ensuring effective coordination with field engineers and delivering top-tier service performance.
Key Responsibilities
- Manage service desk, planning, and admin functions
- Ensure compliance with KPIs, SLAs, and contracts
- Drive process improvements and operational efficiency
- Provide performance reports and insights to leadership
- Lead and develop high-performing teams
- Liaise with clients and stakeholders to maintain strong relationships
Experience Required
- Experience in operations within property services
- Strong leadership in managing service teams and back-office functions
- Commercially aware, with contract and field operations knowledge
- Skilled in data analysis and reporting
- Confident communicator with excellent stakeholder management
- Experience with social housing or MoD contracts (a plus)
Service Operations Manager employer: Copperfield Recruitment
Contact Detail:
Copperfield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Understanding these metrics will help you demonstrate your ability to manage and improve operational functions effectively during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific challenges you faced and how you motivated your team to achieve high performance.
✨Tip Number 3
Research the company’s current operations and any recent changes in the property services sector. This knowledge will allow you to engage in meaningful conversations during interviews and show that you're proactive about understanding the business landscape.
✨Tip Number 4
Prepare to discuss your experience with data analysis and reporting. Think of specific instances where your insights led to process improvements or operational efficiencies, as this aligns closely with the responsibilities of the Service Operations Manager role.
We think you need these skills to ace Service Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, particularly within property services. Emphasise your leadership skills and any experience managing service teams or back-office functions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the key responsibilities. Mention specific examples of how you've driven process improvements and operational efficiency in previous roles.
Highlight Relevant Experience: In your application, clearly outline your experience with KPIs, SLAs, and contract management. If you have worked with social housing or MoD contracts, be sure to mention this as it could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Operations Manager.
How to prepare for a job interview at Copperfield Recruitment
✨Showcase Your Leadership Skills
As a Service Operations Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've successfully managed service teams in the past, focusing on your leadership style and the outcomes achieved.
✨Understand KPIs and SLAs
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you have ensured compliance with these metrics in previous positions and how you plan to maintain them.
✨Prepare for Data Analysis Questions
Since the role requires skills in data analysis and reporting, brush up on your analytical abilities. Be prepared to discuss specific tools or methods you've used to analyse performance data and how those insights led to operational improvements.
✨Build Rapport with Stakeholders
Strong stakeholder management is crucial for this position. Think of examples where you've successfully liaised with clients or stakeholders, highlighting your communication skills and ability to maintain strong relationships.
