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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring a smooth service experience from start to finish.
- Company: Join a supportive team at a leading automotive service provider in Guildford.
- Benefits: Enjoy competitive pay, bonuses, and opportunities for training and career growth.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Ideal for those with automotive knowledge or customer-facing experience.
The predicted salary is between 33600 - 37400 £ per year.
Automotive Service Advisor based in Guildford, 45hrs per week, 1 in 4 Saturdays (8am-12pm) paid at 1.5 x hourly rate.
Basic Salary = £33,600
Bonus Scheme = £3,600
OTE = £37,400 + Uncapped Upsell Bonus for key products.
Our client is seeking a customer-focused Automotive Service Advisor to be the key link between customers and the service department. You’ll ensure a smooth service experience from check-in to vehicle pickup.
Responsibilities- Greet customers and identify service needs
- Schedule appointments and manage workflow
- Prepare and explain repair orders, costs, and timelines
- Provide updates on vehicle status
- Coordinate with technicians for accurate diagnostics
- Promote recommended services
- Handle warranty and insurance claims
- Strong communication and customer service skills
- Automotive knowledge preferred
- Ability to explain technical details clearly
- Organized, with good time-management skills
- Proficient with service software and MS Office
- Valid driver’s license
- Prior automotive or customer-facing experience preferred
- Dealership experience is a plus
- Competitive pay and benefits
- Training and career development
- Supportive, professional team environment
Service Advisor employer: Copperfield Recruitment
Contact Detail:
Copperfield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain technical details clearly. Try role-playing with a friend or family member to get comfortable with discussing automotive services.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to create a smooth service experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any automotive experience you have. We want to see how you can be the key link between customers and our service department!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the role of Service Advisor. Share specific examples of how you've provided excellent service in the past – we love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep it clear, concise, and professional – we want to see how you can explain technical details clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Copperfield Recruitment
✨Know Your Stuff
Brush up on your automotive knowledge before the interview. Familiarise yourself with common service issues and repair processes, as well as the specific services offered by the company. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Customer Service is Key
Since the role revolves around customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to connect with clients and ensure a smooth service experience.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to the role, such as how you would handle a difficult customer or explain a complex repair order. Practising your responses will help you feel more at ease during the actual interview.
✨Dress the Part
Even though it's an automotive role, first impressions matter! Dress smartly and professionally for your interview. This shows respect for the interviewers and indicates that you take the opportunity seriously. A polished appearance can set a positive tone right from the start.
