Service Advisor in Guildford

Automotive Service Advisor based in Guildford

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

45hrs per week
1 in 4 Saturdays (8am-12pm) paid at 1.5 x hourly rate.

Basic Salary = £33,600
Bonus Scheme = £3,600
OTE = £37,400
+ Uncapped Upsell Bonus for key products

Our client is seeking a customer-focused Automotive Service Advisor to be the key link between customers and the service department. You’ll ensure a smooth service experience from check-in to vehicle pickup.

Responsibilities

Greet customers and identify service needs
Schedule appointments and manage workflow
Prepare and explain repair orders, costs, and timelines
Provide updates on vehicle status
Coordinate with technicians for accurate diagnostics
Promote recommended services
Handle warranty and insurance claims
Requirements

Strong communication and customer service skills
Automotive knowledge preferred
Ability to explain technical details clearly
Organized, with good time-management skills
Proficient with service software and MS Office
Valid driver’s license
Experience

Prior automotive or customer-facing experience preferred
Dealership experience is a plus
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Competitive pay and benefits
Training and career development
Supportive, professional team environment

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.

Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer