At a Glance
- Tasks: Reconnect with customers and build lasting relationships in a friendly team.
- Company: Join a supportive team at Copperfield Recruitment Ltd.
- Benefits: Part-time hours, hybrid working, competitive salary, and performance bonuses.
- Other info: Great opportunity for personal growth in a dynamic environment.
- Why this job: Make a real difference while enjoying genuine conversations with customers.
- Qualifications: Experience in customer service or account management and strong communication skills.
The predicted salary is between 20000 - 20000 £ per year.
Location: Camberley (office-based during training, hybrid working after probation)
Hours: Approximately 25 hours per week
Salary: £30,000 FTE (£20,000 pro rata) plus performance bonus
We're looking for an organised, confident communicator to join our friendly team in a varied customer-focused role. This position is ideal for someone who enjoys speaking to people, building relationships and keeping in touch with customers. Much of the role involves reconnecting with previous customers, maintaining existing relationships and introducing our products to new businesses within our target market. This isn't a high-pressure sales environment. Success comes from having genuine conversations, understanding customers' needs and building long-term relationships.
The Role- Reconnect with previous customers and strengthen existing relationships.
- Contact businesses that would benefit from our products.
- Build rapport over the telephone and by email.
- Manage follow-up activity and customer enquiries.
- Keep CRM records accurate and up to date.
- Provide weekly updates on customer activity and opportunities.
- Occasionally support the team at trade exhibitions and events.
You'll enjoy this role if you:
- Love talking to people and building relationships.
- Are naturally organised and good at following things through.
- Have experience in customer service, account management, business development or B2B customer support.
- Are confident on the telephone.
- Can work independently whilst enjoying being part of a small team.
- Have good IT skills and are comfortable using CRM systems.
- Part-time hours with hybrid working after probation.
- Friendly, supportive team environment.
- Competitive salary plus performance-related bonus.
- A varied role where you'll genuinely make a difference to the business.
Customer Account Manager (Part-Time) employer: Copperfield Recruitment
At Copperfield Recruitment Ltd, we pride ourselves on being an excellent employer, offering a supportive and friendly team environment in Camberley. Our part-time Customer Account Manager role provides flexible hybrid working after probation, competitive salary, and performance bonuses, ensuring that our employees can thrive both personally and professionally while making a meaningful impact through genuine customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager (Part-Time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Copperfield Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Copperfield Recruitment and let us see your personality shine through!
We think you need these skills to ace Customer Account Manager (Part-Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Copperfield Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about Copperfield Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Copperfield Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Copperfield Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Copperfield Recruitment will surely appreciate.
