At a Glance
- Tasks: Support customer service and operations in a dynamic logistics environment.
- Company: Join a well-established international logistics company in Chertsey.
- Benefits: Competitive salary, full training, and opportunities for career progression.
- Other info: Perfect for those eager to learn and grow in the logistics industry.
- Why this job: Gain specialist knowledge while working in a friendly and supportive team.
- Qualifications: Customer service or administration experience is preferred but not essential.
Customer Service & Operations Administrator - £28,000 - £30,000 | Chertsey, Surrey
An exciting opportunity has arisen to join a well-established international logistics company based in Chertsey.
We're looking for an enthusiastic, organised individual with strong customer service and administration skills who is keen to learn, develop and progress.
Experience in shipping, freight forwarding or logistics would be an advantage, but is not essential as full training will be provided.
The Role
Liaising with customers, suppliers and overseas partners.
Coordinating collections, deliveries and international shipments.
Providing customers with updates and resolving queries.
Preparing documentation and maintaining accurate records.
Supporting the day-to-day operations of a busy team.
Learning export procedures and international shipping processes.
About You
Previous customer service or administration experience.
Excellent communication and organisational skills.
Strong attention to detail and good IT skills.
A proactive, positive attitude and willingness to learn.
Able to multitask and work well within a team.
What's on Offer?
Full training and ongoing support.
Opportunity to gain specialist industry knowledge.
A varied role with genuine scope to develop and progress.
Friendly, supportive working environment.
Whether you're experienced in logistics or looking to take your career in a new direction, we'd love to hear from you!
Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.
Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.
Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer
Customer Service Operations Administrator in Chertsey employer: Copperfield Recruitment
Join a dynamic team as a Sales Administrator where your organisational skills and customer focus will be valued. Our company fosters a supportive work culture that prioritises employee growth, offering opportunities for professional development in a fast-paced environment. Located in a thriving area, we provide a collaborative atmosphere that encourages strong client relationships and efficient order processing, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operations Administrator in Chertsey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Copperfield Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Copperfield Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Operations Administrator in Chertsey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Copperfield Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Copperfield Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Copperfield Recruitment!
How to prepare for a job interview at Copperfield Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
