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- Tasks: Manage bookings and schedules for a busy service-led business.
- Company: Dynamic company focused on client satisfaction and efficient operations.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Be the backbone of our operations and ensure smooth client experiences.
- Qualifications: Experience in scheduling or bookings coordination and strong communication skills.
- Other info: Fast-paced role with a focus on organisation and attention to detail.
The predicted salary is between 28000 - 32000 £ per year.
A busy, service-led business is looking for an organised Maintenance Planner Scheduler to take ownership of high-volume inbound bookings and day-to-day scheduling. This is a fast-paced, client-facing role where you’ll be responsible for allocating appointments to a mobile field-based team, managing workloads, handling changes, and making sure client requests are covered - even when diaries are tight.
Responsibilities
- Managing inbound bookings via phone, email and online portals
- Scheduling and allocating work to a field-based team based on location, availability and workload
- Using bespoke bookings software to manage diaries, updates and last-minute changes
- Re-scheduling cancelled or amended appointments quickly and accurately
- Coordinating visits and maintaining clear scheduling records
- Handling customer booking queries and updating contact details
- Supporting report/admin workflow tasks linked to appointments
- Liaising with clients and customers to keep bookings running smoothly
Qualifications / Experience
- Proven experience in bookings coordination, resource scheduling, despatch or planning in a high-volume environment
- Strong communication skills and the ability to build positive client relationships
- Organised with excellent attention to detail and the ability to manage changing schedules
- Experience with bespoke scheduling or bookings software and the ability to learn new systems quickly
Maintenance Planner Scheduler in West Byfleet employer: Copperfield Recruitment Ltd
Contact Detail:
Copperfield Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Planner Scheduler in West Byfleet
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is client-facing, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully managed schedules or handled high-volume bookings in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on the opportunity!
We think you need these skills to ace Maintenance Planner Scheduler in West Byfleet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Maintenance Planner Scheduler role. Highlight your experience in bookings coordination and resource scheduling, as well as any relevant software skills. We want to see how your background fits with what we’re looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you’re the perfect fit for this fast-paced, client-facing role. Don’t forget to mention your ability to handle changes and manage workloads effectively.
Show Off Your Organisational Skills: In your application, emphasise your organisational skills and attention to detail. We’re looking for someone who can juggle multiple tasks and keep everything running smoothly, so give us examples of how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Copperfield Recruitment Ltd
✨Know Your Software
Familiarise yourself with the bespoke scheduling software mentioned in the job description. If you can, practice using similar tools or even ask for a demo of the software to show your initiative and eagerness to learn.
✨Showcase Your Organisation Skills
Prepare examples from your past experiences where you successfully managed high-volume bookings or schedules. Be ready to discuss how you prioritised tasks and handled last-minute changes, as this will demonstrate your organisational prowess.
✨Communicate Clearly
Since this role involves liaising with clients and customers, practice articulating your thoughts clearly. You might want to role-play common booking scenarios with a friend to enhance your communication skills and build confidence.
✨Be Solutions-Focused
Think of potential challenges that could arise in a fast-paced scheduling environment and prepare solutions for them. This will show your problem-solving abilities and that you can think on your feet, which is crucial for this role.
