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For Companies At a Glance
- Tasks: Lead and streamline service operations, managing teams and ensuring top-tier performance.
- Company: Join a dynamic company focused on delivering exceptional service in property management.
- Benefits: Enjoy competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a team that values innovation and efficiency while making a real impact.
- Qualifications: Experience in operations, strong leadership skills, and excellent communication abilities required.
- Other info: Office-based role in Chertsey with a focus on collaboration and client relationships.
The predicted salary is between 37000 - 49000 £ per year.
Our client is seeking a proactive Service Operations Manager to lead and streamline their operational functions. You will oversee service desks, schedulers, planners, and admin teams—ensuring effective coordination with field engineers and delivering top-tier service performance.
Key Responsibilities
- Manage service desk, planning, and admin functions
- Ensure compliance with KPIs, SLAs, and contracts
- Drive process improvements and operational efficiency
- Provide performance reports and insights to leadership
- Lead and develop high-performing teams
- Liaise with clients and stakeholders to maintain strong relationships
Experience Required
- Experience in operations within property services
- Strong leadership in managing service teams and back-office functions
- Commercially aware, with contract and field operations knowledge
- Skilled in data analysis and reporting
- Confident communicator with excellent stakeholder management
- Experience with social housing or MoD contracts (a plus)
Contact Detail:
Copperfield Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager
✨Tip Number 1
Familiarise yourself with the specific KPIs and SLAs relevant to service operations in property services. Understanding these metrics will not only help you in interviews but also demonstrate your commitment to operational excellence.
✨Tip Number 2
Network with professionals in the property services sector, especially those who have experience with social housing or MoD contracts. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven process improvements in previous roles. Highlighting your ability to enhance operational efficiency will set you apart from other candidates.
✨Tip Number 4
Brush up on your data analysis skills, as this role requires strong reporting capabilities. Being able to interpret and present data effectively will showcase your analytical mindset to potential employers.
We think you need these skills to ace Service Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, particularly within property services. Emphasise your leadership skills and any experience managing service teams or back-office functions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've driven process improvements and operational efficiency in previous positions.
Highlight Relevant Experience: In your application, clearly outline your experience with KPIs, SLAs, and contract management. If you have worked with social housing or MoD contracts, be sure to mention this as it is a plus for the role.
Showcase Communication Skills: Since the role requires excellent stakeholder management, provide examples of how you've successfully liaised with clients and stakeholders in the past. This will demonstrate your confidence and communication abilities.
How to prepare for a job interview at Copperfield Recruitment Ltd
✨Showcase Your Leadership Skills
As a Service Operations Manager, strong leadership is key. Be prepared to discuss your experience in managing teams and how you've driven performance improvements in previous roles. Use specific examples to illustrate your ability to lead and develop high-performing teams.
✨Demonstrate Your Operational Knowledge
Familiarise yourself with the specifics of service desk operations and back-office functions. Be ready to talk about your understanding of KPIs, SLAs, and how you have ensured compliance in past positions. This will show that you are well-versed in the operational aspects of the role.
✨Prepare for Data Analysis Questions
Since the role requires skills in data analysis and reporting, brush up on relevant tools and techniques. Be prepared to discuss how you've used data to drive process improvements and operational efficiency in your previous roles.
✨Build Rapport with Stakeholders
Strong stakeholder management is crucial for this position. Think of examples where you've successfully liaised with clients or stakeholders to maintain relationships. Highlight your communication skills and how they have contributed to successful outcomes in your past experiences.
