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For Companies At a Glance
- Tasks: Lead and streamline service operations, managing teams and ensuring top-tier performance.
- Company: Join a dynamic company focused on delivering exceptional service in property management.
- Benefits: Enjoy competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a team that values innovation and efficiency while making a real impact.
- Qualifications: Experience in operations, strong leadership skills, and excellent communication abilities required.
- Other info: Office-based role in Chertsey with a focus on collaboration and client relationships.
Our client is seeking a proactive Service Operations Manager to lead and streamline their operational functions. You'll oversee service desks, schedulers, planners, and admin teams—ensuring effective coordination with field engineers and delivering top-tier service performance.
Key Responsibilities- Manage service desk, planning, and admin functions
- Ensure compliance with KPIs, SLAs, and contracts
- Drive process improvements and operational efficiency
- Provide performance reports and insights to leadership
- Lead and develop high-performing teams
- Liaise with clients and stakeholders to maintain strong relationships
- Experience in operations within property services
- Strong leadership in managing service teams and back-office functions
- Commercially aware, with contract and field operations knowledge
- Skilled in data analysis and reporting
- Confident communicator with excellent stakeholder management
- Experience with social housing or MoD contracts (a plus)
Service Operations Manager employer: Copperfield Recruitment Ltd
Contact Detail:
Copperfield Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager
✨Tip Number 1
Familiarise yourself with the specific KPIs and SLAs relevant to service operations in property services. Understanding these metrics will not only help you in interviews but also demonstrate your commitment to operational excellence.
✨Tip Number 2
Network with professionals in the property services sector, especially those who have experience with social housing or MoD contracts. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed service teams in the past. Be ready to share specific examples of how you've driven process improvements and enhanced operational efficiency.
✨Tip Number 4
Brush up on your data analysis skills, as being able to interpret performance reports and provide actionable insights is crucial for this role. Consider practising with real-world data sets to build your confidence.
We think you need these skills to ace Service Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, particularly within property services. Emphasise your leadership skills and any experience managing service teams or back-office functions.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the key responsibilities of the Service Operations Manager role. Mention specific examples of how you've driven process improvements and operational efficiency in previous positions.
Highlight Relevant Experience: When detailing your work history, focus on your experience with KPIs, SLAs, and contract management. If you have experience with social housing or MoD contracts, be sure to mention it as it could set you apart from other candidates.
Showcase Communication Skills: Since the role requires excellent stakeholder management, include examples that demonstrate your confident communication skills. This could be through successful project management or maintaining strong client relationships.
How to prepare for a job interview at Copperfield Recruitment Ltd
✨Showcase Your Leadership Skills
As a Service Operations Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them and improved performance.
✨Understand KPIs and SLAs
Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you've ensured compliance with these metrics in previous positions.
✨Highlight Process Improvement Experience
Think of specific instances where you've driven process improvements. Be prepared to explain the challenges you faced, the solutions you implemented, and the positive outcomes that resulted from your actions.
✨Prepare for Stakeholder Management Questions
Since liaising with clients and stakeholders is a key part of the role, prepare to discuss your experience in managing relationships. Think of examples where you successfully navigated complex situations or resolved conflicts.
